Muhammad Khalid Abid Email & Phone Number

Riyadh, Sa

Riyadh, Saudi Arabia

Riyadh, Saudi Arabia

• Working with ICT Solution providers on Business Support Systems (BSS). WCRM platfrm for Wholesale services, TRM for Voice/VoIP trading/routing, TCG for test calls/quality assurance, WRMS for Services Components Inventory Management and CRE for VoIP Switch Routing Configurations.• Providing technical expertise for integration between BSS system with EMS/NMS in compliance with eTOM framework and ITIL v3/4 best practice.• Initiate Change Request (CR) to ICT vendors (i.e. Zira, Hawaii, Ericsson, Siemens, Ribbon/Genband) for BAT and deployment vendor Carrier Class equipment and applications.• Managing and participating in PAT for new installed NEs expansion and/or upgradation.• Preparing BRSD and leading the departmental team in the review and approval process for HLD/LLD.• Providing technical expertise on the preparation of RFPs development and issuance to ICT vendors. Replying to RFI requests.• Track and continuously update the Saudi National Numbering plan database in compliance with the CITC guidelines.• Updating OLAs between Network and Customer Operations, continuously monitor & track the QoS KPIs • Manual configurations updates in TRM system in coordination with 300+ International Telecom Voice/VoIP services partners of ITU International countries numbering plans and IR21. • Monitoring and reporting on the performance of ICT services delivered through agreed International SLAs, metrics and KPIs especially critical during Int’l network expansions • Developing and implementing configuration/re-configuration routing plans for Bilateral/Refile Hubbing Voice and roaming services • Designing and configuring inbound and outbound International Toll Free (ITF) and Direct Inward Dialing (DID) services.• Provide hands-on assistance involving troubleshooting and diagnostic level 2 & 3 technical support.• Supporting Robocalls mitigation and implementing solutions to restrict IRSF, FAS, Number Hijacking, Interconnect Bypass, Wangiri (Missed Call Fraud), etc.

Riyadh, Saudi Arabia

Responsible of a wide array of duties that includes but not limited to • Working closely with IT Solution providers for BSS applications to meet the business demand for WBU automation journey.• Assist in the design of networks or portions of networks that include selection of hardware and software packages• Design, implement and optimize International traffic routing configurations for Voice, ISDN, ITFS and other services.• Track and continuously update the International and Saudi Numbering plan database.• Manage the continues updates of numbering database (countries dial plans and breakouts) in TRM and IGWs\CRE (+ 980 Countries/breakouts)• Update OLA (Operation level agreements) and continuously monitor the Voice Quality KPIs• Lead department in all traffic migration activities that includes migration of traffic from legacy TDM IGWs to CRE\IPX International VoIP Gateway (VIPX) : Type Ribbon Q21\Q50

Riyadh, Saudi Arabia

Worked as Telecom Expert at Int'l Network Service Management department where my responsibilities were:• Working very closely with Department Software development team for INO-DB project to deliver desktop application for different departments functions (Planning , Optimization and Operation & Maintenance• Handling customers' requests for Inmarsat service provisioning.• Providing round the clock support for customer’s inquiries and Inmarsat technical issues.• Implementation of barring / unbarring of Inmarsat Services.• Design and develop inventory desktop application and migrate the data to Inmarsat Services application.• Implementation & Configuration of International Private Leased Circuits ( IPLCs ) Digital , Analog & Hot lines through different transmission media INTELSAT/ARABSAT/SMW2&3/FLAG/ & other terrestrial routes for Low / High Speeds , Including Transit & VSAT.• Design and Develop inventory desktop application "System database" • Design and Develop expanse management database.• Developing new and improving existing, computer-based technologies, systems, and solutions.• Working with programmers, information technology professionals, and telecom engineers to solve problems.

Karāchi, Sindh, Pakistan

Worked as Engineering Supervisor (VSAT & Microwave system) at Int’l Gateway Exchange, Overseas Telecommunication Region in Pakistan Telecommunication Company Ltd where my responsibilities were:• Installation and maintenance of VSAT terminals provided by PTCL to different banking and other crucial service customers in their premises (i.e. Bank of America, Citi Bank, Reuters, SITA, etc.)• Round the clock routine operation and maintenance of 140 Mbs DRS system (Working b/w Gateway building Karachi and Satellite Earth Station Dehmandro).• Pakistan Government TV Transmission and reception.

Karāchi, Sindh, Pakistan

Worked as Engineering Supervisor (GCE) at Satellite Earth Station Dehmandro Pakistan in Pakistan Telecommunication Company Ltd, where my responsibilities were but not limited to:• Round the clock routine operation and maintenance of all GCE equipment. Especially Digital system link, IDR system, Digital Multiplexer.• SSOG link performance test for radiating new carriers.• TV Transmission and reception.• Installation and testing of NEC Mark IV IDR Modems.• Test equipment handling:- Spectrum Analyzer, Fire Bird, Frequency counter, PCT for NEC Digital Multiplex equipment.