Project/Program Management: Manage strategic regional and global projects in a fast-paced, deadline-driven environment; Anticipate risks and bottlenecks, manage program prioritization and balance business needs versus technical constraints. Stakeholder communication. Ensure procedural excellence by maintaining tight documentation and reinforcing team standards.Data Analysis: Help develop, maintain and analyze reports and dashboards in collaboration with our stakeholders to identify… Show more Project/Program Management: Manage strategic regional and global projects in a fast-paced, deadline-driven environment; Anticipate risks and bottlenecks, manage program prioritization and balance business needs versus technical constraints. Stakeholder communication. Ensure procedural excellence by maintaining tight documentation and reinforcing team standards.Data Analysis: Help develop, maintain and analyze reports and dashboards in collaboration with our stakeholders to identify opportunities to improve program performance based on performance trends; Develop and implement solutions based on this analysis. Consolidate and interpret funnel metrics for your team. This includes inbound activity reporting at a POD/Regional level. Add insights and present your team’s performance in various funnel/forecast meetings.Maximize revenue and meet the demands of a high growth business by providing program support and analysis for Inbound/Outbound market development programs for Google Cloud Platform and Google Workspace.To grow and scale the business, manage the process of converting demand generated by the regional marketing team to qualified opportunities for the regional sales team.Excel at uncovering business drivers and needs that Google Cloud can address. The primary focus for the team is to cultivate a robust base of new prospects for continued growth of the cloud business Show less

Responsible for the day-to-day operations of a sales team. This includes tasks such as:- Managing the sales team's pipeline: This involves tracking all potential and active sales opportunities, and ensuring that they are being properly managed and progressed.- Tracking sales performance: This involves collecting and analyzing data on sales activity and results, and using this information to identify areas where the sales team can improve.- Forecasting sales: This involves… Show more Responsible for the day-to-day operations of a sales team. This includes tasks such as:- Managing the sales team's pipeline: This involves tracking all potential and active sales opportunities, and ensuring that they are being properly managed and progressed.- Tracking sales performance: This involves collecting and analyzing data on sales activity and results, and using this information to identify areas where the sales team can improve.- Forecasting sales: This involves predicting future sales levels, based on historical data and current market conditions.- Training and developing sales team members: This involves providing training on sales techniques, products, and services, as well as on soft skills such as communication and negotiation.- Providing support to sales team members: This involves providing assistance with sales tasks, such as lead generation and customer support.- Work closely with the Sales Manager to develop and execute sales strategies. This involves developing plans for how the sales team will achieve its sales goals, and then working with the team to implement these plans. Show less

- Provided daily direction and communication to agents to ensure targets and KPIs are met.- Provided statistical and performance feedback and coaching on regular basis to each member. Wrote and administered performance reviews for skill improvement.- Ensured employees had appropriate resources to perform and excel in their jobs. Created and maintained a high quality work environment so that team members are motivated to perform at the highest level.- Worked directly with Google… Show more - Provided daily direction and communication to agents to ensure targets and KPIs are met.- Provided statistical and performance feedback and coaching on regular basis to each member. Wrote and administered performance reviews for skill improvement.- Ensured employees had appropriate resources to perform and excel in their jobs. Created and maintained a high quality work environment so that team members are motivated to perform at the highest level.- Worked directly with Google support and management teams to resolve all internal conflicts, escalations and matters.- Defined team structure, workflow, tools and system requirements and innovated existing systems to suit needs.- Identified and Implemented initiatives to increase efficiency, boost team productivity and drive prospect experience and qualification quality. Show less

As an AD for the Google Cloud team, my role is to understand each company profile, identify their needs and goals, and to better understand how Google Cloud offerings align to their business initiatives. We provide insights, recommendations, and support to drive success through tailored plans.We are focused on building relationships with companies and developers to ensure they leverage Google Cloud solutions and resources.Dedicated Cloud Users / Multi Cloud Strategy / Hybrid… Show more As an AD for the Google Cloud team, my role is to understand each company profile, identify their needs and goals, and to better understand how Google Cloud offerings align to their business initiatives. We provide insights, recommendations, and support to drive success through tailored plans.We are focused on building relationships with companies and developers to ensure they leverage Google Cloud solutions and resources.Dedicated Cloud Users / Multi Cloud Strategy / Hybrid Approach, we can facilitate conversations to drive greater understanding.Fostering the penetration of cloud business solutions by developing rewardable, scalable and realistic growth strategies.Achievable through continuous engagement with clients, Google Partners, Sales & Marketing Departments.Develop and implement action plans to drive revenue and productivity for our GCP users.Achieved a pipeline of approx USD$4.0 Million in FY18, 14. Show less

Handling escalations from frontliners and ensuring that customer’s issue is resolved within the stipulated time frame.Working closely with Customer Management Team based in Singapore and ensuring that we address customer’s concern which is escalated to our GCEO / CEO and VP.Manage day-to-day Operational Activities such as liaising with RTA, Forecasting Team on the daily scheduled staff vs call volume in different interval to ensure that we have enough staffing during the peak… Show more Handling escalations from frontliners and ensuring that customer’s issue is resolved within the stipulated time frame.Working closely with Customer Management Team based in Singapore and ensuring that we address customer’s concern which is escalated to our GCEO / CEO and VP.Manage day-to-day Operational Activities such as liaising with RTA, Forecasting Team on the daily scheduled staff vs call volume in different interval to ensure that we have enough staffing during the peak hours.Managing real time activity which includes managing aux’s, breaks and AHT at the operational floor to ensure our Departmental Service Level is achieved daily by using COPC and Lean Six Sigma practices.Provide analysis and insights to higher management through daily operations report and identify key regulatory challenges and opportunities to enhance operations management. Creating Operational Processes with Singapore Comm Management Team to ensure that Operations runs smoothly.Served as project lead for multiple projects, including developing and implementing training programs mainly focusing on client retentionMaintaining AHT (Average Handling Time), CFT, Adherence, CSAT/DSAT, CE and sales target on daily basis so to achieve the monthly target.Achieve growth and hit sales targets by successfully managing the team.Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.Developed new ideas for increasing sales by executing grass-root events to assist in drumming up business.Analyzed multiple proposals and their requirements, pricing and provided feedback on the feasibility of maintaining profitability.Increased the sale of low performing items by using merchandising techniques that included product placement and visual.Implemented "key account" customer relationship strategy, resulting in 80% increase in customer retention. Show less

* Served as a customer service representative whereby assisting US customer’s.* Handling inbound sales calls whereby we used to sell internet, home phone and cable services.* Closely working with 12 different clients in the US in order to assure that best services are provided to the customers.Propose, discuss and evaluate potential solutions and implement resolutions as appropriate

* Served as a tele sales representative for an inbound US project named and BlueHippo®™ and Tronix Country®™* Used to sell laptops and desktops to the US customers.* Exceptionally well in terms of performance, quality and dependability.* Successful in achieving weekly/monthly sales targets, and proved to be consistent and a challenging team player amongst competing employees.* Supervised the day to day activities of the team and maintained the sales data of team… Show more * Served as a tele sales representative for an inbound US project named and BlueHippo®™ and Tronix Country®™* Used to sell laptops and desktops to the US customers.* Exceptionally well in terms of performance, quality and dependability.* Successful in achieving weekly/monthly sales targets, and proved to be consistent and a challenging team player amongst competing employees.* Supervised the day to day activities of the team and maintained the sales data of team members.* Coached and mentored staff toward achieving established individual and team goals. Show less

Represented for Major Mobile Networks in Canada and UK (T-Mobile, Orange & 3G, Telus Mobillity) in U.KPlanned and implemented the entire end-to-end sales process, developed sales strategies, generated new business contacts to achieve/surpass allocated targets.Provided assistance to the sales team for achieving sales target targets and acted as a resource to enable them to leverage client relationships. Prepared action plans/ schedules to identify specific targets and project the… Show more Represented for Major Mobile Networks in Canada and UK (T-Mobile, Orange & 3G, Telus Mobillity) in U.KPlanned and implemented the entire end-to-end sales process, developed sales strategies, generated new business contacts to achieve/surpass allocated targets.Provided assistance to the sales team for achieving sales target targets and acted as a resource to enable them to leverage client relationships. Prepared action plans/ schedules to identify specific targets and project the number of contacts to be made. Show less

Worked as a co – ordinator of sales department whereby provided assistance to the team in order to how to go about assist the customers with different insurance plans.Keeping a track of the sales record and ensuring that the improvement is there by providing sales training to the staff.Working closely with the HOD of Sales in order to come up with the new plans based on the economic condition in U.A.E