Operations Manager
Current• Lead the team of HR, recruitment, billing and logistics.• Standardized SOPs of billing procedures, negotiates with the vehicle leasing companies to minimize the expenses.• Have regular meetings with the service providers.• Monitor on site facilities provided to the employeesSupervised operations staff and kept employees compliant withcompany policies and procedures.• Empowered employees to take ownership of their responsibilities,leading to increased accountability and improved performanceoutcomes.• Conducted regular performance reviews, identifying areas forimprovement and developing action plans to address them.• Established positive and effective communication among unit staffand organization leadership, reducing miscommunications, and misseddeadlines.• Identified and resolved unauthorized, unsafe, or ineffective practices.• Implemented cost-saving initiatives, reducing overall operationalexpenses without compromising service quality.• Enhanced team productivity by providing effective training programsand performance management systems.• Managed daily operations, ensuring smooth workflow and timelycompletion of tasks.• Fostered safety-first culture, implementing clients policies that led todecrease in workplace accidents.• Led team meetings to discuss performance metrics, fostering culture ofcontinuous improvement and accountability.• Led hiring, onboarding and training of new hires to fulfill businessrequirements.• Developed and implemented strategies to maximize clientssatisfaction.• Increased profit by streamlining operations.• Tracked employee attendance and punctuality, addressing repeatproblems quickly to prevent long-term habits.• Assisted in recruiting, hiring and training of team members.• Reduced financial inconsistencies while assessing and verifying billinginvoices and expense reports.• Negotiated price and service with customers and vendors to decrease expenses and increase profit.