Currently serving as a Product Manager at Exela Technologies, where I lead the development and execution of product strategies to drive growth and success. My responsibilities include:- Leading the development of product resulting in a 21% increase in Monthly Recurring Revenue (MRR) during the initial quarter.- Conducting extensive user research and market analysis to identify customer needs, leading to a significant increase in per subscriber lifetime value from $1248 to $2560.- Utilizing A/B testing, user behavior analysis, and data analytics to optimize the on boarding process, resulting in a 15% reduction in user drop-off rates and a decrease in the subscriber churn rate from 8.7% to 0.9% over a 12-month period.- Implementing a robust customer feedback system, resulting in a 38% increase in user feedback submissions and informing more insightful product decisions.- Developed product pricing and bundling strategies that improved customer acquisition by 4.6%- Delivering compelling client demos and updates to executive leadership, fostering a deep understanding of the product vision and strategy throughout the organization.

- Spearhead the definition and oversight of the product roadmap via Jira.- Established and maintained relationships with key stakeholders and customers to ensure product alignment with business objectives- Created feature specifications and user stories that aligned with project goals and customer needs- Act as a proactive facilitator during challenges affecting the product roadmap or vision.- Collaborate closely with UX teams to craft optimal, user-centric designs, delivering a seamless user experience. - Conduct informative product demonstrations for stakeholders.

- Acted as a liaison between the development team and stakeholders to ensure product requirements are understood and met- Collaborated with stakeholders to define product requirements and prioritize features

- Conducted a gap analysis to identify and document process inefficiencies and recommend solutions to improve customer experience- Conducted interviews with stakeholders to identify business requirements and develop detailed specifications

- Crafted detailed user stories and requirements.- Conducted refinement sessions with technical architects and developers.- Developed wireframes and prototypes using Balsamic and Microsoft Visio.

- Led a team of 6 Business Analysts overseeing diverse product portfolios and internal BRD approvals before client submission.- Translated stakeholder needs into tangible deliverables: functional specs, use cases, and workflow diagrams.

- Leading a team of 4 in providing end to end solutions in Application Packaging and deployment using SCCM 2012.- Packaging applications using InstallShield and ThinApp.

- Packaging a variety of desktop application in a Throughput driven environment using WISE- Package Studio (MSI, MST and Custom Actions)- Conversion of legacy non-MSI packages to Windows Installer standards.- Virtualized applications using Microsoft App-V Tool.- Configuring vendor supplied MSI with Install Tailor to create transforms (.MST)