I lead a forward-thinking digital solutions company offering a comprehensive range of software development, web development, app development, and graphic design services. We specialize in creating innovative digital solutions tailored to meet the needs of businesses across various sectors. Our team of experts excels in SEO, social media marketing, and online customer support, ensuring that clients achieve maximum visibility and engagement online.SMAAR Digital also provides IT support, chat support, and call centre services, designed to enhance customer satisfaction and streamline operations for our clients. Key Services and Expertise:Custom Software Development: Crafting tailored software solutions to optimize business processes.App Development: Building high-performance mobile applications that enhance user engagement.Web Development: Developing responsive, user-friendly websites that drive online presence and growth.Graphic Design: Delivering visually compelling designs that elevate brand identity.Social Media Marketing: Creating and managing campaigns that boost brand awareness and engagement.Search Engine Optimization (SEO): Driving organic growth and increasing visibility with cutting-edge SEO strategies.Online Customer & Chat Support: Enhancing customer experience with responsive, real-time support solutions.IT Support: Providing reliable technical support to ensure smooth and secure business operations.Call Centre Services: Offering professional 24/7 customer service solutions to handle inbound and outbound calls efficiently.Taxi Dispatching Systems: Implementing advanced taxi dispatching platforms to streamline transport operations.With a passion for digital innovation and client success, I work closely with businesses to deliver scalable, high-impact solutions that drive growth and improve efficiency.

As the Co-Founder of Hopon Cars, I lead a dynamic team to provide seamless and reliable ground transport solutions for the corporate sector, aviation industry, and public sector clients. Our TFL-licensed private hire operation spans across London and beyond, with a nationwide fleet of standard, MPV, 9-seater, and executive vehicles. We serve clients with a commitment to punctuality, comfort, and safety, ensuring a top-tier experience for all.Key Responsibilities:Overseeing the development and expansion of Hopon Cars' transport solutions to meet the unique needs of corporate clients, aviation partners, and public sector contracts.Managing a large fleet of vehicles and ensuring the highest standards of service, with drivers strategically based throughout London and England to cover major airports such as Heathrow, Gatwick, Stansted, and Manchester.Leading the rollout of our in-house customer and driver app along with a bespoke dispatching system, enhancing efficiency and streamlining bookings for corporate and public sector clients.Implementing cutting-edge technology to optimize dispatching systems, improve customer experience, and ensure efficient fleet management.Working closely with our highly trained call center staff to ensure exceptional customer support and timely resolution of client inquiries.Leading efforts in corporate transport contracts, airport transfers, and long-term transportation solutions, providing tailored services for our diverse range of clients.Developing strategic partnerships with corporate and public sector entities, enhancing our reputation as a trusted partner for reliable transport.Ensuring all drivers undergo continuous training, adhering to the highest standards of professionalism, compliance, and safety.At Hopon Cars, we are committed to setting new standards in private hire transportation by delivering premium transport services that are efficient, customer-focused, and scalable for clients across various industries.

Develop a comprehensive project plan, including defining project scope, objectives, deliverables, and timelines.Coordinate with stakeholders to establish project goals, budgets, and resource requirements.Monitor project progress, ensuring adherence to the schedule and addressing any delays or issues.Supervise and manage the construction team, subcontractors, and vendors.Ensure compliance with safety regulations, quality standards, and building codes.Prepare and manage project budgets, including cost estimates, expenditure tracking, and financial reporting.Review and negotiate contracts, change orders, and procurement agreements.Collaborate with the finance team to ensure accurate and timely invoicing and payment processing.Communication and Stakeholder Management:Facilitate effective communication between project team members, contractors, clients, and other stakeholders.Conduct regular project meetings, providing updates, addressing concerns, and obtaining feedback.Manage relationships with clients, ensuring their expectations are met, and addressing any issues or changes.Identify potential risks and develop risk management strategies to mitigate their impact on the project.Maintain project documentation, including change orders, permits, and insurance requirements.Establish and enforce quality control measures to ensure adherence to project specifications and standards.Collaborate with architects, engineers, and other professionals to resolve design or technical issues.Develop and maintain a detailed project schedule, incorporating critical milestones and dependencies.Monitor progress against the schedule, identifying potential delays and taking corrective actions.Maintain accurate project documentation, including contracts, permits, drawings, and specifications.Provide leadership and direction to the project team, fostering a collaborative and motivated work environment.

Efficiently managing restaurant customers and cafeteria staff in ASDA/Tesco by improving all controllable costs, maximising financial performance.Developing, managing, and leading the catering team effectively and providing quality service.Directing and managing all P&L activities to take business decisions and increase profitability.Planning and developing business by maximising profits through sales and promotional activities.Maintaining all financial processes and reporting requirements as per company standards.Introducing innovative ideas to enhance sale and convert it into profit.Ensuring health and safety standards, food quality, cleaning audits and mystery customer measures to monitor and improve standards.Accountable for all aspects of health, safety and welfare.Providing effective communication, coaching and support to the team while ensuring that team members are motivated by appropriately resolving their grievances.Setting objectives to support the needs of the business and individual capability and confirming the same with all team members and management.Effectively developing an effective and productive team by recruiting the right staff at the right time and capable of delivering key business objectives.Providing training to all team members as per company policies and brand procedures.

Served as a Business Manager efficiently and effectively performed all daily tasks by planning and appropriately delegating tasks to staff members.Increased profits through commercial maximisation of sales, promotion and visual impact in store while minimising losses and controlling cost.Efficiently managed losses and controlled waste in compliance with due diligence procedures.Implemented new products, promotions and changes to existing policies and procedures resulting in achieving and exceeding sales targets and profits.Carried out work on daily Intranet workflows including cash handling, banking, stock order/receiving and stock replenishment while maintaining accurate records/documentation.Trained, developed, led and retained a credible and highly motivated team.Provided excellent customer service while handling customers’ issues/complaints and effectively responding to their feedback to retain them and thus increase customer base.Recruited, trained and developed restaurant staff.

Maintained highest standards of food and beverage service, control on food and labour costs, health and safety and hygiene procedures and standards.Gained in-depth knowledge of all menus as well as dealing with and resolving customer complaints.Efficiently drove sales by maximising all business opportunities.Conducted daily and weekly schedules for the restaurant staff and effectively communicated with the kitchen staff to ensure quality food service.Ordered stock, supplies and negotiated best prices with trade suppliers.Monitored sales and prepared informative reports while ensuring company vision is shared with the restaurant team.Directed and evaluated assistant restaurant manager(s) as per performance and capability.Carried out regular and thorough appraisals as per company requirements.Responsible for recruiting and developing team members at every level using the set assessment process.