Muhammad Khurram Behlim Email & Phone Number

Jeddah, Makkah, Saudi Arabia

Jeddah , Ksa

Jeddah , Saudi Arabia

 Coordinate & KPIs monitoring with TMC on CSEA - (Toyota Customer Service Excellence Award Program). Progress Monitoring of annual Aftersales Hoshin targets – Key Performance indicators.  Net Promoter Score – NPS related activities to enhance Customer Satisfaction. Toyota Motor Cooperation Basic & Advance Level Programs Standard ( for e.g. TSM Kodawari ,Body & Paint Kodawari, FIX IT RIGHT, Express Maintenance, Safety , Dealer Environmental Risk Audit programs)… Show more  Coordinate & KPIs monitoring with TMC on CSEA - (Toyota Customer Service Excellence Award Program). Progress Monitoring of annual Aftersales Hoshin targets – Key Performance indicators.  Net Promoter Score – NPS related activities to enhance Customer Satisfaction. Toyota Motor Cooperation Basic & Advance Level Programs Standard ( for e.g. TSM Kodawari ,Body & Paint Kodawari, FIX IT RIGHT, Express Maintenance, Safety , Dealer Environmental Risk Audit programs).  Development and Implementation of Jameel’s Standard Program for Sales & Aftersales.  Certifications & Sustainment of Toyota & Abdul Latif Jameel’s Programs Development of Standard Operating Procedures, Work Sequence Sheets as per local conditions.  Promote Kaizen Culture at all levels by practicing Toyota Business Practices & Small Group Activities – SGA like Lead Time Reduction, On Time Delivery , Get Lean , Productivity Improvement , Business Enhancement etc.)  Localization of Visual Control Tool to strengthen Service Workshop Operation Management for e.g. Appointment Control Tool, Job Progress Control Board , Job Scheduling Board , Document Control Boards, Technical Advisor Communication Tool, Parts Order Control Tool etc.  Compliance of KSA Government regulations – Ministry of Commerce  Model Center Development and sharing Best Practices activities - Jushiken  Training of Aftersales Staff related to Operations, Environment and Guest Satisfaction  Compliance of Toyota Safety Program at National Level Show less

Karachi - Pakistan

• Facility planning • Design 3S (Sales, Service & Spare Parts) Dealerships Layout for New & Existing Dealers for smooth & high productive Operations .• Selection & Procurement of Special Service Tool & Equipment.• Design & development of Visual Control Tools for Quality & High Productive Operations • Conduct Front Line Staff Training – New TSA 21• Implementation of Toyota’s Basic & Advance level Program.• Ensure Optimum Utilization, provide High Quality Services by… Show more • Facility planning • Design 3S (Sales, Service & Spare Parts) Dealerships Layout for New & Existing Dealers for smooth & high productive Operations .• Selection & Procurement of Special Service Tool & Equipment.• Design & development of Visual Control Tools for Quality & High Productive Operations • Conduct Front Line Staff Training – New TSA 21• Implementation of Toyota’s Basic & Advance level Program.• Ensure Optimum Utilization, provide High Quality Services by reducing repeat repairs, and reduce lead time, Increase Labor Productivity, effective Utilization of Man Power, Tools & Equipment. • Develop & implement Standard Operation Procedures, Work Sequence Sheet for clear understanding of each process at all levels. • Toyota’s FIX IT RIGHT Program to ensure High Quality Services both in Service Operation & Technical side.• Enhance Service Market Share through Introduction of Service Marketing Campaign by analyzing Historical Trends, Current Scenarios, Customer demand & Cost etc. • Develop Body & Paint Mid-Range Plan with coordination of Toyota Motor Cooperation (TMC) for expansion of Toyota Aftersales services with high quality repair.• Facility planning of Body & Paint Training Center to enhance B&P staff Skill & Knowledge. • Implement TSM Body & Paint Workshop management Program .• Customer Complaint handling. • Promote Environmental Activities Nationwide -DERAP Program • Promote KAIZEN culture for Continuous Improvement. • Implementation of ISO 9001 and its sustainment by conducting periodical audits. Show less

Karachi Pakistan

• Develops and assure quality standards and quality procedures for manufacturing of Plastic Parts to satisfy all Automotive OEM’s requirements like Toyota, Pak Suzuki, Honda, Hino, Daewoo & Adam Motors. • Develops and recommends inspection methods, sampling techniques and quality control procedures insuring the production of finished products which meet or exceed quality specifications and standards• Responsible for the preparation and accuracy of PPAP submissions to… Show more • Develops and assure quality standards and quality procedures for manufacturing of Plastic Parts to satisfy all Automotive OEM’s requirements like Toyota, Pak Suzuki, Honda, Hino, Daewoo & Adam Motors. • Develops and recommends inspection methods, sampling techniques and quality control procedures insuring the production of finished products which meet or exceed quality specifications and standards• Responsible for the preparation and accuracy of PPAP submissions to customers.• Development and maintenance of Process Failure Mode Analysis (PFMEA), Process Layout, Process flow diagrams, Manufacturing Quality Chart & Control Plans for all products. • Conducted the Process Audits according to the Control Plans audits and helped the Quality Control & Production Team in improving the overall Processes.• Daily Quality-related engineering support to implement, maintain and support quality systems and to resolve customer and production quality issues.• Performs statistical capability studies and develop statistical monitoring as required• Responsible for the corrective action system and the development of corrective actions using Root Cause Analysis and other problem solving tools, as well as providing timely response to internal and external customers. • Ensure implementation & sustainment of TS-16949 & ISO 9001 requirements is met at all operations by conducting periodical Audit.• Coordinate and lead Periodic Training Sessions to keep Personnel updated on Current & New Procedures, Methods, Tools, Use of Equipment and Advance Quality Assurance techniques such as FMEA, QFD, Kazien, RCA, SPC and Lean Methodologies. • Supports Supplier Evaluation and Development activities as required. • Participate in Continuous Improvement activities. Show less

Master Of Engineering, Industrial & Manufacturing, Cgpa - 3.4

Bachelor Of Engineering - B.E, Mechanical Engineering, 1St Division

Activities and Societies: Member of NED UNIVERSITY CRICKET TEAM

Higeher School Certification, Pre-Engineering, A

Master Of Engineering - Meng, Secondary School Certificate