Muhammad Kinan Email & Phone Number

Dubai, United Arab Emirates

• Act as the main liaison between travel partners, corporate clients, and internal teams to ensure tailored airline solutions.• Proactively onboard corporate clients through social media, networking, and business councils, offering contracts aligned with their travel needs.• Negotiated incentive agreements with the top 5 travel trade partners, contributing 45% of my portfolio revenue, to enhance revenue streams and increase market share.• Conduct Business and Performance Reviews with trade partners to identify improvements and create strategic action plans to meet targets.• Achieved a YoY revenue growth of +26%, reaching AED 38.5M, and a 3.10% airline market share (+9% YoY) by managing 36 travel trade partners.• Realized a YoY growth of +16%, resulting in AED 4.5M annual revenue by managing a portfolio of 27 corporate clients.• Managed a group series of 400 pax from UAE to PAR, AMS, ZRH in 2024, generating AED 1M in revenue.• Led the CSR project “Citizen Day UAE – Ghaf Tree Planting in the Desert” for AF/KL employees.

Karāchi, Sindh, Pakistan

• Strategically managed all aspects of corporate travel, meetings, and events for maximum efficiency.• Developed a travel policy with cost-saving concepts like Lowest Logical Fare, Missed Savings, and Savings.• Led the RFP process for selecting corporate travel agencies, integrating cutting-edge booking tools.• Analysing monthly travel reports to track expenses, missed savings, and realised savings through discount agreements.• Implemented a digital travel request system using Zoho Expense Trips for streamlined approval workflows and compliance.• Gathered traveller feedback to improve travel policies, SOPs, and arrangements for better responsiveness.• Organized quarterly Town Hall meetings for 50 team members across seven cities, ensuring a productive experience.• Negotiated corporate discounts with Emirates and hotels in Pakistan and South Africa, saving USD 25,000 over 10 months.

Dubai, United Arab Emirates

• Achieved a 4% profit margin with a portfolio of 25 corporate accounts and AED 80M in annual travel expenditure.• Built strong relationships with stakeholders, advocating for clients’ needs effectively.• Conducted business reviews and provided insights on industry trends to refine travel policies and control expenses.• Secured 5-10% cost savings for clients through negotiated discounts with airlines and hotels.• Monitored SLA performance and took proactive steps to improve client satisfaction to 90%.• Assisted in preparing RFI and RFP documents, aiding in acquiring new business.• Implemented Travel Booking Software and trained clients, making the process 4 times faster.• Awarded “Certificate of Excellence,” “Quality Assurance Star,” and “Commitment to Customer Service” for exceptional performance.

Karachi, Pakistan

• Market research and competitor analysis to ensure Emirates Airlines' competitive fare pricing.• Created Fare Competitor reports for 117 destinations, aiding strategic pricing decisions.• Secured pricing approvals and negotiated group fares and promotional rates with the Head Office.• Worked with the sales team to craft marketing strategies to boost market share and revenue.• Delivered reports and analyses to the Pricing & Sales Manager, supporting informed decisions aligned with business goals.• Received a Letter of Recommendation from the Vice President for exemplary work.• Awarded "Staff of the Month" twice in 2012 for top revenue generation.

Karachi, Pakistan

Ensure the highest standard of customer service as per standard Quality parameters on call.Providing accurate information regarding the Warid Telecom product & Services.Suggest and cross-sell the relevant plan and value-added services by identifying customer needs.Resolve the complaint on call or by forwarding it to the concerned department for the resolution.Problem-solving by offering alternatives and handling difficult irate customers.Activate and register new sale connection.Achievements:Awarded twice the title of “Call of the Week” recognizing the efforts to provide an extra mile.Maintained an overall performance of 90% in quality & quantity.

Higher Secondary Certificate, Physics, Mathematics, Chemistry, C

Secondary School Certificate, Physics, Chemistry, Computer Science, A1