- Conduct quantitative and qualitative research to inform business intelligence initiatives as needed.- Assist in data collection and analysis to support business insights and decision-making.- Take detailed notes during qualitative research sessions to capture valuable insights for analysis.- Update and monitor the progress of the respondent recruitment process to ensure comprehensive data gathering.- Support the team in secondary research (desk research) to enrich the overall… Show more - Conduct quantitative and qualitative research to inform business intelligence initiatives as needed.- Assist in data collection and analysis to support business insights and decision-making.- Take detailed notes during qualitative research sessions to capture valuable insights for analysis.- Update and monitor the progress of the respondent recruitment process to ensure comprehensive data gathering.- Support the team in secondary research (desk research) to enrich the overall analytical framework.- Assist with operational tasks such as transcription, research, and other activities related to business analysis.- Maintain the confidentiality of company and client data to uphold data integrity and trust. Show less

- Cleansing user raw data- Perform analysis to assess the quality and meaning of data- Understand user data and create recommendations- Analyze business needs and create suitable recommendations to help business user- Develop and maintain databases and data systems- Reorganizes data into an easy-to-read format- Work with internal data science team or user team of programmers, engineers, data scientist and management leaders to identify process improvement opportunities… Show more - Cleansing user raw data- Perform analysis to assess the quality and meaning of data- Understand user data and create recommendations- Analyze business needs and create suitable recommendations to help business user- Develop and maintain databases and data systems- Reorganizes data into an easy-to-read format- Work with internal data science team or user team of programmers, engineers, data scientist and management leaders to identify process improvement opportunities - Analyze local, national and global trends to prepare reports containing trends, patterns, and predictions using relevant data for user. Show less

- Handle and Manage 100 Agent Self Collection Point (SCP) (West Java and Banten Region)- Handle and Manage 200 Agent Drop Off Point (DOP) (West Java and Banten Region)- Handle and Manage B2B Logistic Partnership Retention- Collecting, Analyze, and reporting Ops Issue - Create Working Sheet, Tracker, and Create Agent Performance Dashboard for Partnership Stakeholder Monthly Report- Maintain and Observe daily logistic operational process for SCP & DOP Project-… Show more - Handle and Manage 100 Agent Self Collection Point (SCP) (West Java and Banten Region)- Handle and Manage 200 Agent Drop Off Point (DOP) (West Java and Banten Region)- Handle and Manage B2B Logistic Partnership Retention- Collecting, Analyze, and reporting Ops Issue - Create Working Sheet, Tracker, and Create Agent Performance Dashboard for Partnership Stakeholder Monthly Report- Maintain and Observe daily logistic operational process for SCP & DOP Project- Coordinate with Operational Division for Solving Issues- Collecting and Analyze Agent Monthly trends for DOP Regional Project- Collecting and Analyze Agent monthly performance data- Utilized Spreadsheet to analyze agent operational issues and gain insights also recommendations.- Aggregated and visualized the data by using Spreadsheet, Pivot, Chart, Google Slides to compile a professional report and after it was implemented I contributed to reduce 20% of revenue loss caused by fraud. Show less

- Process and On boarding Agent Shopee Partnership Self Colletion Point (SCP) Candidates (Over >5000 Candidates Daily)- Training Operational Agent Shopee Partnership Candidates- Handle 351 Agent/Sellers Daily Operational Retention- Records, Escalate and Solve Order Issue in Operations & System- Coordinate with Operation Logistic Division to Solve Issues- Handle and Monitoring Logistic Operations for SCP project- Align with Finance and Spaylater Team for COD… Show more - Process and On boarding Agent Shopee Partnership Self Colletion Point (SCP) Candidates (Over >5000 Candidates Daily)- Training Operational Agent Shopee Partnership Candidates- Handle 351 Agent/Sellers Daily Operational Retention- Records, Escalate and Solve Order Issue in Operations & System- Coordinate with Operation Logistic Division to Solve Issues- Handle and Monitoring Logistic Operations for SCP project- Align with Finance and Spaylater Team for COD Issues- Align with Product team for operate and solve system issues- Create and Present Weekly And Monthly Agent Performance Report to Project Manager- Implemented Vlookup, Pivot, Index to comb through much data and identify the onboarding agent patterns in this project.- Aggregated and visualized the data by using Spreadsheet and Google Slides to compile a professional report and presented it to Project Manager and Product team for the insight and recommendations. The result is I contributed to make 30% more effective on New Agent Onboarding. Show less

- Cultivate and maintain strong relationships with stakeholders, enhancing collaboration and achieving a 10% increase in partnership engagement.- Strategically organize and oversee long-term B2B partnerships with apartment complexes in the Jakarta region, driving a 5% growth in revenue from these collaborations.- Implement owner retention initiatives that result in a 10% increase in property owner satisfaction and loyalty.- Manage and coordinate building management operations for… Show more - Cultivate and maintain strong relationships with stakeholders, enhancing collaboration and achieving a 10% increase in partnership engagement.- Strategically organize and oversee long-term B2B partnerships with apartment complexes in the Jakarta region, driving a 5% growth in revenue from these collaborations.- Implement owner retention initiatives that result in a 10% increase in property owner satisfaction and loyalty.- Manage and coordinate building management operations for apartments in the Jakarta region, improving service efficiency by 20%.- Collaborate closely with the Head of Operational Teams to optimize unit maintenance and streamline operational workflows, leading to a 15% reduction in response time.- Develop comprehensive data reports and engaging presentations for company stakeholders, facilitating data-driven decision-making and enhancing strategic alignment by 20%. Show less

- Worked for Sub Division Entertainment and Recreation Dinas Pariwisata DKI Jakarta- Contributed to manage all the terms and conditions administration that an EO has to done before they held their event in Jakarta region.- Contributed in all of the internal working program that held by the office for Example like Abang None Jakarta 2016