Muhammad Mohsin Raza Email & Phone Number

Pakistan

1. Supervise and manage a team of Lahore region Installation , providing guidance and support to ensure excellent service delivery.2. Coordinate and schedule field service appointments, ensuring timely and efficient service delivery.3. Monitor and evaluate technician performance, providing feedback and coaching to improve skills and productivity.4. Manage relationships with third-party service providers and Collaborated with cross-functional teams to analyze and to ensure they align with Haier's service standards.5. Troubleshoot complex technical issues, providing expert support to technicians as needed.6. - Conducted on-site market research by visiting dealer markets, visualizing trends, and understanding customer needs for Haier Electronics products7. Collaborate with internal teams (e.g., customer service, sales) to ensure seamless service delivery.8. Analyze and report on field service metrics (e.g., response times, better service) to identify areas for improvement.9. Develop and maintain relationships with customers, ensuring high levels of satisfaction and loyalty.

Developed comprehensive training programs for technical staff.• Ensured consistent delivery of high-quality training across all regions.• Implemented innovative training methods to enhance technical skills as per Haier Service Standards.• Monitored and evaluated training effectiveness through performance metrics.• Collaborated with regional teams to address specific training needs.• Streamlined training processes for efficiency, effectiveness and customer satisfaction.• Maintained up-to-date knowledge of industry trends and technology.• Contributed to the overall improvement of Haier customer service standards• Generate regular reports on key performance indicators, presenting insights and recommendations for improvement.• Implement customer-focused initiatives to build brand loyalty and positive customer experiences

Lahore, Punjab, Pakistan

 Maintain Quality standard set by customer. Inspection of product at each level of production to fulfill customer requirement. Setting quality objective in-order to attain defined quality standards. Record keeping according to internal & external audit requirement.  Educate and train service staff to effectively perform their responsibilities. Responsible to provide 100 % satisfactory Services to customer. Responsible to clear all customer’s NC’S  Conduct market visit to get competitive brands’ specifications, & customer visit.  Working on Spare Parts Scrap Reports on monthly basis Production Planning & control Outsource parts preparation verification & special projects.  Local suppliers’ control,

Lahore, Punjab, Pakistan

 Planning and management of Die Designing and Tooling Plan Execution and follow-up Alternate planning in case of any emergency or problem.  Load calculation and Team management. Team efficiency and progress calculation.  Machine maintenance and troubleshooting Ensure all requirements of ISO System are fulfilled and work is in accordance to defined standards

Lahore, Punjab, Pakistan

 Plan Execution and follow-up Material inspection and verification  Tooling accuracy verification  Team and machine management  Report preparation and daily meeting with manager

Lahore, Punjab, Pakistan

Bachelor Of Science In Mechanical Technology, Mechanical Engineering/Mechanical Technology

Associate'S Degree, Mechanical Technology