Voip Engineer
Current- Managed companies’ entire VoIP / SMS infrastructure which includes IVR, PBX, Call center, and SMS Gateways.
- Ensured 24/7 service availability, and placed up-to-date security measures and controls to meet compliance requirements.
- Coordination and integration with Tier-1 vendors such as Verizon, Twilio, Avoxi, Sinch, Vonage, and LumenVox.
- Developed new services to upgrade the system and rule out its limitations for a smarter customer experience.