Voip Engineer
Current• Managed companies’ entire VoIP / SMS infrastructure which includes IVR, PBX, Call center, and SMS Gateways.• Ensured 24/7 service availability, and placed up-to-date security measures and controls to meet compliance requirements.• Coordination and integration with Tier-1 vendors such as Verizon, Twilio, Avoxi, Sinch, Vonage, and LumenVox.• Developed new services to upgrade the system and rule out its limitations for a smarter customer experience.