Position Title: NLP Lecturer & Chatbot DeveloperAs an NLP Lecturer and Chatbot Developer at PTCL Academy, I delivered foundational NLP lectures and led the development of an advanced chatbot, which streamlined customer support for PTCL employees.• NLP Lectures: Conducted comprehensive lectures on core NLP concepts, covering topics like stemming, lemmatization, and other essentials, setting a strong knowledge base for employees.• Chatbot Development: Spearheaded the design… Show more Position Title: NLP Lecturer & Chatbot DeveloperAs an NLP Lecturer and Chatbot Developer at PTCL Academy, I delivered foundational NLP lectures and led the development of an advanced chatbot, which streamlined customer support for PTCL employees.• NLP Lectures: Conducted comprehensive lectures on core NLP concepts, covering topics like stemming, lemmatization, and other essentials, setting a strong knowledge base for employees.• Chatbot Development: Spearheaded the design and creation of an NLP-powered chatbot that efficiently handled customer queries. This solution improved query resolution for customer representatives.• API Integration: Integrated APIs for seamless communication between the chatbot and customer interface, enhancing the overall query management process.• Training: Trained PTCL employees to manage and maintain the chatbot effectively, ensuring its continued smooth operation.• Query Management: Designed a robust query storage system, enabling easy access to historical data for analysis, thereby enhancing customer insights.• Exchange Locator: Introduced an exchange locator feature, enabling customers to find the nearest service exchange swiftly and showcasing PTCL's commitment to convenience.• FAQ and Bill Calculator: Implemented user-friendly tools including an FAQ section and bill calculator within the chatbot, improving customer interaction and query resolution.• Collaborative Enhancement: Continuously collaborated with cross-functional teams to enhance the chatbot's capabilities, aligning it with NLP trends and customer service needs.By combining NLP education with practical chatbot development, I empowered PTCL Academy to equip employees with knowledge and tools for effective chatbot maintenance. This led to enhanced customer support and satisfaction. Show less