Resolve customer complaints and questions via phone. Make a call to the customer toconfirm the problem with the product. Make an appointment to send a technician tocheck and service on product issues and problems. Call the technician to confirm anappointment with the customer, either already make an appointment or repair and resolvethe issue. Reach out to existing customers to conduct Service Quality Calls. Maintaingood relationship between internal & external customers and company

Make a letter for late payment charges and dividend. Make a failing and find a document at file room. Help the staff to check EPF contributions for non compliance. Serve EPF members at section of services for dividend, create I-Akaun and I-Lindung. Learn how to create a seamless customer experience through direct practical exposure. Gain operational and back-end processes knowledge. Participate in training/courses to improve soft skills to enhance capabilities.