Muhammad Nabi Khan Email and Phone Number

Led operations for a money transfer portal with 2000+ UK & Europe clients.Managed agent credit limits for growth and risk mitigation.Implemented proactive debt recovery strategies with data analysis.Fostered true and accountability within the team for goals achievements.

Managed client banking operations at ACE, handling top-tier UK and European bank accounts.Established efficient deposit acceptance systems to meet regulatory standards.Proactively monitored for and addressed fraudulent activities.Worked closely with customer care teams to deliver exceptional service.Fostered open communication with clients to meet their banking needs.Updated internal protocols to stay compliant and competitive.

Establish and maintain strong relationships with remittance clients, addressing inquiries and concerns promptly and effectively.Monitor customer satisfaction metrics and implement improvements to enhance the overall customer experience.Collaborate with cross-functional teams to streamline processes and resolve customer issues efficiently.Stay informed about industry trends and regulatory changes impacting remittance services, adapting customer care practices accordingly.Implement feedback mechanisms to gather insights from customers and continuously improve service quality.