Design and Implement standardized IT Network and Security Solutions to more than 50+ government Organizations including New Setup or Renovation of existing Sites under the centralized procurement of National IT Board.• Deployment, Configuration of Various Network Technologies and Services (Routers, Firewalls, Switches, Servers, EDR’s, XDR’s, IP Telephony, Wireless, Storage and Security with Quality of Service Support)• Work closely with the Planning to understand the services requirements, provide technical solutions to support the daily escalations• Provide managed services to the clients who need critical response time Support for their business technology systems independently and as part of a team to support service desk calls, urgently analyze technical issues, address Level 2 escalations.• Responsible for preliminary troubleshooting, escalation & reporting based on agreed SLAs• Respond to trouble tickets, resolve problems and coordinate with Operation teams Select and implement security tools, policies, and procedures in conjunction with the Security teamSecure and manage network infrastructures to protect productivity, mitigate threats, and reduce costs.Making Surveys of Customer Sites, Preparing Proposals and RFPs for ensuring best IT Solutions

Network Designing, implementation and troubleshooting with customer support.Deployment, Configuration of Various Network Technologies and Services (Routers, Switches,firewalls, Servers, IP Telephony, Wireless, Storage and Security with Quality of Service SupportWorks closely with the Planning to understand the services requirements, provide technicalsolutions to support the daily escalations.Provide managed services to the clients who need critical response time Support for their businesstechnology systems independently and as part of a team to support service desk calls, urgently analyzetechnical issues, address Level 2 escalations.Perform network maintenance and system upgrades including service packs, patches, hot fixes andsecurity configurations.Monitoring and Controlling system & projects resource utilization, trending and capacity planning.Working with established configurations and change management policies to ensure awareness,approval and success of changes made to the network infrastructure.Select and implement security tools, policies, and procedures in conjunction with the Security team.Secure and manage network infrastructures to protect productivity, mitigate threats, and reduce costs.Interacting Customers, Preparing Proposals and RFPs for ensuring best IT Solutions.

Network Designing, implementation and troubleshooting for customer supportDeployment, Configuration of Various Network Devices/Technologies and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)Provide onsite and remote support to our clients who have critical response time requirements for their business technology systems independently and as part of a team to answer service desk calls, urgently analyze technical issues, address Level 2 escalations.Work with the project manager on team related projects, and troubleshoot over the phone/onsite/via remote access.Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurationsMonitor performance and ensure system availability and reliabilityMonitor system resource utilization, trending, and capacity planningProvide Level-2/3 support and troubleshooting to resolve issuesWork within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructureSelect and implement security tools, policies, and procedures in conjunction with the company’s security teamLiaise with vendors and other IT personnel for problem resolutionSecure and manage network infrastructures to protect productivity, mitigate threats, and reduce costs.

Ensure Network Infrastructure availability for a smooth and trouble free operation support NGHA dialysis CentersMonitor and operate the networks for a reliable, stable, scalable responsive & secure data communication network with connectivity to the responsible locations.Responsible for preliminary troubleshooting, escalation & reporting based on agreed SLAsOpen trouble tickets, resolve problems and coordinate with Operation teamsDeploy and support Active directory, SQL Server, Cisco Switches, Routers, Access Points, Firewalls and implement Kasper Security Center Secure configurations of SSL/VPN connections, firewalls, and related network security measuresConfigure ASA 5505 and Juniper Firewalls for Network Security between NGHA CentersPerform technical activities assigned by direct manager or customer supervisorsEffective Information security management within all service activitiesRespond to Tickets forwarded from NOC, Service-Desk or Management Tools and ResolveEscalate the Incident within SLA timeConfigure NAS storage devices and keep backups with Date & Time stampTracking “chronic” or recurring problems and escalate within the IT ManagementRecommend configuration changes and network upgrades as required based on Statistics and best practices Responsible for handling and solving networking issues in an effective and satisfactory mannerInstall, repair and upgrade all network and provide technical and onsite supportPerform Network performance analysis (trend, performance monitoring and capacity planning)Initiate Change management request through NGHA Service Desk Portal

Responsible for All IT Work mainly includingNetwork Infrastructure, Availability and Troubleshooting ControlVPN Connectivity with main Head Quarters and other Centers etc...Working on Microsoft, Cisco, Juniper, Avaya, Dell and HP etc. Devices in environmentMonitor and operate the network to provide a reliable, stable, scalable responsive & secure data communication network with connectivity to the responsible locations.Resident staff is responsible for preliminary troubleshooting, escalation & reporting, based on agreed SLA. Open trouble tickets, resolve problems and/or coordinate communication with Shabakah-Net operation team.Supply and control all IT consumables (printer cartridge and papers etc.)Any other technical activities which are assigned by direct manager or customer IT supervisor.Keep proper records of daily activities and send it to direct manager every week end (before finish work hours)Information security management to manage information, security effectively within all service activities.Manage and operate the consumables to make sure that a smooth and trouble free operation for NGHA staff in the location.Respond to Tickets forwarded from NOC, Service-Desk, or Management Tools.Resolve/ Escalate the Incident within SLA timeUpdate Trouble Ticket (Service-Now)Refer to Problem Management if required.Configuration ManagementConfigure Network devices as per requirement.Archive Configurations with Date & Time stamp.Maintain Updated CMDBTracking “chronic” or recurring problems and escalate within the IT ManagementRecommend configuration changes and network upgrades as requiredNetwork Performance Analysis (trend, analysis, performance monitoring and capacity planning)Provide upgrade recommendations based on statistics and best practicesInitiate Change management Request through NGHA Service Desk PortalEnsure Successful completion of Change management Cycle as per NGHA IT Change Management Policy

Implementation of Active Directory and DNS Configuring, maintaining DHCP Server/Clients Creating and Managing Users Accounts, Computer Accounts, Local Groups Creating and Managing Organization Units and Group Policies Applying Operating System updates, patches and configuration changes Technical support for e-mail and installation of computerAccessoriesHandling of Hardware and Technical problem in network Remote user support and software installation by using remote ConnectionTroubleshoot Hardware, Cisco IOS, install and configure CiscoRouters and switches Install, upgrade and configure network printers Install and configure network hardware and software Network Planning, Diagnosing, Troubleshooting and ResolvingConnectivity Problems, Twisted pairs and fiber Configuration and maintenance of Microsoft 2000 and 2003 and 2008 servers Preparing weekly reports and submitting to the higherAuthoritiesInstallation, configuring and Troubleshooting computerPeripherals, Printers, Laser jet Network Planning, Diagnosing, Troubleshooting andResolving connectivity Problems, Installation, configuring and troubleshooting computerPeripherals, Printers, Laser and Desk Jet, Client and server Software’sNetwork Planning, Diagnosing Troubleshooting andResolving connectivity Problems, Twisted pairs and Fibers Installation of CCTV cameras and take backup of all CCTV Videos on daily Bases

Responsible for systems and network administration including setting up new PCs, managing Small Business Server users, computers and distribution groups, software installations, upgrades and troubleshooting, managing Active Directory, Microsoft Exchange Server, user support, integrating existing applications with new systems and processes as they are developed, providing input/support to internal and external clients, Also offering support services to Small, Medium and Corporate Enterprise and also offer server/workstation support, LAN/WAN network design & support, data integrity, security analysis, web design & hosting, project management, IT process analysis & management and helpdesk solutions.

Effectively plan, install, configure and optimize the IT infrastructure to consistently achieve high availability and performance. Assisting the Trainers during their Trainings.

Plan, design and Control the Network between all Offices inside the MinistryInstall new PC's, Network Printers and Scanners in OfficesRe shuffling the whole Record (Data) from Manual Forms into Digital Media