Verizon devices IOS Configuration Maximized lab space utilization to enhance operational workflow and productivity.Utilized pallet jacks to efficiently transport and arrange equipment, ensuring a well-organized workspace.Configured and set up various hardware systems, enhancing operational efficiency and user satisfaction.Deployed customized software images, ensuring alignment with organizational requirements and user needs.Identified and resolved system hardware problems swiftly to minimize downtime.Performed quality control inspections to ensure the highest standards of equipment functionality.Implemented effective time management strategies for resource optimization and project completion.Leveraged SAP and Excel to streamline order processing and inventory management.Maintained and safeguarded company assets, contributing to overall operational security.Fostered professional relationships with clients and colleagues through effective communication and representation.Accurately documented and tracked billing and warranty information for efficient service delivery.

Entered and managed pharmacy prescription data with high accuracy, contributing to efficient workflow and data integrity.Utilized strong analytical skills to perform detailed calculations and data evaluations.Rebooted and repaired laptops, including screen replacements and following procedural setups for volunteer use.Scanned and cleaned laptops of viruses and malware, enhancing system security and performance.

Led training sessions for team members on Workday EHR, including time off requests and vacation management.Provided training for store directors, interns, HR, and executive team leads on end-user support, leveraging in-depth knowledge in an agile environment.Guided team members through time-off requests, vacation scheduling, and other Workday EHR functionalities.Assisted guests with item returns, account password recovery, and navigating the Target app.Supervised during peak hours, implementing innovative technology solutions to improve business operations.Handled POS register troubleshooting, including software updates, receipt retrieval, return barcodes, and account password resets.Adapted new software updates and managed system integrations to enhance operational efficiency.Utilized the ZEBRA app for managing returns and guiding guests through system navigation.

Evaluated, Community school, with software installation and program update, troubleshooting Smart boards, Data-entry Analysis, students data management.Upgraded LANDesk, Active Directory: creating users, security groups and appointing permissions, organizational units, implementing policies and restricting login times and remote computers.Specialized extensive knowledge of 24-7 implementation and management of information technology.Managed IT support for over 500 users, resolving 95% of support tickets within SLA.

Revitalized product marketing techniques through the effective use of social media platforms, TikTok, and promotional flyers.Conducted comprehensive marketing analysis to support and enhance business strategies.Analyzed market data using scholarly journal databases and research to support and refine marketing techniques.Created detailed portfolios for market analysis, utilizing data and statistics to assess social media impact and advertising effectiveness.Employed Power BI tools to develop visualizations and insights for market analysis research.Managed agile workflow processes to ensure timely and effective completion of marketing and research projects.