• Transport guest luggage to/from guestrooms. • Escort guests to rooms and inform guests of all hotel services and features. • Responsible for attending to immediate needs of each guest upon arrival and follow through attention throughout stay. • Thorough knowledge of all hotel services and amenities.• Responsible for day-to-day guest transportation/follow up• Handling guest complaints and courtesy calls. • Escorting guest from vehicle to the reception.• Handling upon check in and check out. • Check airport pick up and drop daily basis and receiving. • Sending letters courier and parcels.• Knowledge of lost baggage procedure. • Newspaper distribution.• Handling guest messages.• Local Attraction and Locations