Manager Global Service Desk
Current
Aug 2024 - Present
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Nafees Khan Email & Phone Number
IT Service Management & Delivery, Global Service Desk, ITIL4, Digital Transformation and Projects, IT Governance, Processes Dev & Implementation, Partners/3rd Parties Relationship
at
Menzies Aviation
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
IT Service Management & Delivery, Global Service Desk, ITIL4, Digital Transformation and Projects, IT Governance, Processes Dev & Implementation, Partners/3rd Parties Relationship
Location
Pakistan, Pakistan, Pakistan
Company size
Who is Nafees Khan? Overview
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Quick answer
Nafees Khan is listed as IT Service Management & Delivery, Global Service Desk, ITIL4, Digital Transformation and Projects, IT Governance, Processes Dev & Implementation, Partners/3rd Parties Relationship at Menzies Aviation, a company with 8125 employees, based in Pakistan, Pakistan, Pakistan. AeroLeads shows a matched LinkedIn profile for Nafees Khan.
Nafees Khan previously worked as Manager Global Service Desk at Menzies Aviation and Senior Manager/Director IT Service Management at E&. Nafees Khan holds Soft Skills Development from Harvard Business School.
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Menzies Aviation
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Profile bio
About Nafees Khan
Lead/Director ITSM & IT Change Management, ITIL4 Certified, BRM, CRM, Solution Architect, Processes/SLAs & OLAs Development, Implementation and Monitoring
Current workplace
Nafees Khan's current company
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Menzies Aviation
5 roles
Nafees Khan work experience
A career timeline built from the work history available for this profile.
Senior Manager/Director It Service Management
Leading IT Services Management for a variety of applications dealing Product Catalog Management, Customer profiles, Pre-Sales requests (Lead to Court), Sales orders, post sales services, inventory management, services provisioning, and billing operations for both Wireline and Wireless products and services offered by group.Implemented ITIL based service.
Dec 2020 - Aug 2024
Information Technology Planning Manager
Evaluating RFCs logged by Business, commercial and customer care teams, leading for implementation in the IT stack.Looking for continual service improvement in the CRM system to create value for users.Analysing all the changes including new packages, products, VAS, work order flows etc which are requested in CRM domain, giving valuable technical feedbacks..
Jul 2015 - Dec 2020
Assistant Manager It Service Delivery Management
Responsible for resolving Level-II and III bugs raised in IT operations domain.Looking for continual service improvement in the CRM system to create value for users.Conducting UATs for New Changes and Big Fixes.Data&IN (Corporate products) rollout in BnCC and support, products like ISDN-PRI, Toll Free 0800, UAN, 0900, FLAG, DPLC, IPLC, PIE.
Aug 2008 - Jul 2015
Management Officer- It
Worked on requirements gathering, analysis & design of various systems.Conducting testing and quality assurance for the systems by preparing use cases, performed stress and load testing through software tools.Worked on the preparation of technical documents & User guides.Conducted trainings for end users of newly developed systems.Supported manager for.
Apr 2007 - Mar 2008
Team & coworkers
Colleagues at Menzies Aviation
Other employees you can reach at menziesaviation.com. View company contacts for 8125 employees →
TM
Tshilidzi Maphutha
Colleague at Menzies Aviation
Johannesburg, Gauteng, South Africa, South Africa
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ZK
Zacharie Kabamba
Colleague at Menzies Aviation
Namibia
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CV
Carlos Vasquez
Colleague at Menzies Aviation
Washington DC-Baltimore Area, United States
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JA
Judy Andrews
Colleague at Menzies Aviation
Western Australia, Australia, Australia
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AJ
Akhil Joseph
Colleague at Menzies Aviation
Kerala, India, India
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MC
Milton Carlos Rodriguez Martinez
Colleague at Menzies Aviation
Acapulco De Juárez, Guerrero, Mexico, Mexico
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MA
Mark Anthony Portillo
Colleague at Menzies Aviation
Chula Vista, California, United States, United States
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MP
Matthew Petracci
Colleague at Menzies Aviation
Greater Brisbane Area, Australia
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KI
Kasibante Ibrahim
Colleague at Menzies Aviation
Uganda, Uganda
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AM
Andrea Marková
Colleague at Menzies Aviation
Czechia, Czech Republic
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Tshilidzi Maphutha
Colleague at Menzies Aviation
Johannesburg, Gauteng, South Africa, South Africa
View →
ZK
Zacharie Kabamba
Colleague at Menzies Aviation
Namibia
View →
CV
Carlos Vasquez
Colleague at Menzies Aviation
Washington DC-Baltimore Area, United States
View →
JA
Judy Andrews
Colleague at Menzies Aviation
Western Australia, Australia, Australia
View →
AJ
Akhil Joseph
Colleague at Menzies Aviation
Kerala, India, India
View →
MC
Milton Carlos Rodriguez Martinez
Colleague at Menzies Aviation
Acapulco De Juárez, Guerrero, Mexico, Mexico
View →
MA
Mark Anthony Portillo
Colleague at Menzies Aviation
Chula Vista, California, United States, United States
View →
MP
Matthew Petracci
Colleague at Menzies Aviation
Greater Brisbane Area, Australia
View →
KI
Kasibante Ibrahim
Colleague at Menzies Aviation
Uganda, Uganda
View →
AM
Andrea Marková
Colleague at Menzies Aviation
Czechia, Czech Republic
View →
2 education records
Nafees Khan education
Soft Skills Development
Master Of Science - Ms, Computer Science, 3.4
FAQ
Frequently asked questions about Nafees Khan
Quick answers generated from the profile data available on this page.
What company does Nafees Khan work for?
Nafees Khan works for Menzies Aviation.
What is Nafees Khan's role at Menzies Aviation?
Nafees Khan is listed as IT Service Management & Delivery, Global Service Desk, ITIL4, Digital Transformation and Projects, IT Governance, Processes Dev & Implementation, Partners/3rd Parties Relationship at Menzies Aviation.
Where is Nafees Khan based?
Nafees Khan is based in Pakistan, Pakistan, Pakistan while working with Menzies Aviation.
What companies has Nafees Khan worked for?
Nafees Khan has worked for Menzies Aviation, E&, and Ministry Of Information Technology And Telecommunication.
Who are Nafees Khan's colleagues at Menzies Aviation?
Nafees Khan's colleagues at Menzies Aviation include Tshilidzi Maphutha, Zacharie Kabamba, Carlos Vasquez, Judy Andrews, and Akhil Joseph.
How can I contact Nafees Khan?
You can use AeroLeads to view verified contact signals for Nafees Khan at Menzies Aviation, including work email, phone, and LinkedIn data when available.
What schools did Nafees Khan attend?
Nafees Khan holds Soft Skills Development from Harvard Business School.
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