South Region IT Manager

 Organize and supervise other office activities (recycling, renovations, event planning etc.) Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints. Plan and coordinate administrative procedures and systems and devise ways to streamline processes. Recruit and train personnel and allocate responsibilities and office space. Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan. Acted as escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue-resolution scores by providing excellent service to internal and external customers. Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software. Cisco Routers, Cisco Switch, Access point, Bridge installation  Cabling work for CCTV cameras, Computer Network, Security Alarm, Intercom system Door access EM lock installation

 Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan. Acted as escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue-resolution scores by providing excellent service to internal and external customers. Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software. Cisco Routers, Cisco Switch, Access point, Bridge installation  Cabling work for CCTV cameras, Computer Network, Security Alarm, Intercom system Door access EM lock installation

• Installation of security systems for residential, light commercial customers, and retail outlets• Review and prepare for each job according to specifications and customers' needs• Instructing customer in use of equipment • Ensuring that documentation is properly completed and submitted• Replace or repair defective parts• Accurately maintain inventory and manage schedule for installation• Must possess a solid working knowledge of installation of CCTV and Access Control• Ability to make programming changes to recording devices as well as Access Control panels in the field via laptop computer, keypad or local programmer• Thorough understanding of Access Control, and CCTV, systems design and functionality• Take part in the normal on- call rotation for emergency after-hours service• Maintain records and logs as required in company CRM• Flexibility to work evenings or weekends when necessary.

• 3 and half years of experience in designing, implementation, monitoring and maintenance of LAN, TCP/IP, VLANs, IDS/IPS comprising of distributed based environment.• Performed cost benefit analysis to advice for the Purchasing and upgrading for system development.• Network connectivity assistance, which included hardware and software configuration.• More then a year experience working with the installation, Troubleshooting and Configuration of Servers 2000/2003, and Windows 98, ME, 2000, XP.• Provided peer training and conducted orientations sessions for new employees.• Installation and resolving critical issues regarding Windows Xp/2000/98/ME and other Microsoft office based programs.• Remotely managing multiple servers/ clients at the same time.• Attended complaint of clients regarding network problems.• Experience of creating and running sharing and File Transfer protocol in Local Area Network environment.• Communicate all the Network and Systematically Issues to 53 Branches via Phone and Chatting.• Provides end users support for all LAN, TCP/IP based applications. Installs and configures workstations.• Supports, monitors, tests, and troubleshoots hardware and software Problems pertaining to LAN. Recommends and schedules repairs.• Experience in providing Technical Support and Customer service for system users.