Working as Operations Engineer in Ericsson NOC, on Jazz DBSS (Digital Business Support System) ProjectPerform Monitoring and 1st Level Analysis of System Event through monitoring tools like MITO, Zabbix, Grafana, VAS, Kafka, RabbitMQ, HLR Ericsson Dashboard, QBI Jazz Dashboard and EVC.Carry out proactive monitoring, Escalate and Troubleshoot Events/Incident with Level 2 teams, and work for its resolution.Responsible for execution of fault correction steps for the known Issues. Incident/Problem/Change/Service ticketing, reporting and management.Monitor and Investigate security offenses through SIEM’s solution, Tool: QRadar (IBM)Provide support in testing with Product and Tariff Team.Understanding of Charging System call flow and Service Policy ControllerUser’s Administration of CRM and Case Management tools. Troubleshoot Contact Centre, Franchises and Customer Care user’s and rights related issues.Daily Report Making of SLA/KPIs, Service Requests and Incident ReportsCreated a performance reporting template and devised strategy to ensure the agreed SLAs.

Interacted with customers concerning the installation of fiber optic cable to the customers home on a daily basis.Fusion spliced with fujikura 90S+ device and prepped closures with minimal supervision, fabricate and terminate cables for distribution panels.Set up service and configure device for customers, installing, connecting, testing or adjusting equipment.Terminated backbone and distributed cables at the customer sites.Use of optical fiber test equipment i.e. OTDR meter, optical power meter.Surveyed commercial building and apartment building to determine correct access entry points to route fiber conduit.Worked long hours to meet client deadlines.

Provided end-to-end IT support, acting as the first point of contact for technical issue resolution, minimizing downtime for users.Led system upgrades and enhancements to meet business and user requirements, increasing system performance and efficiency.Monitored network traffic and system health to detect and resolve anomalous behavior, ensuring security compliance and threat mitigation.Developed and implemented data backup and disaster recovery strategies, regularly testing to ensure data availability and continuity.Managed server room infrastructure, including Domain Controller (DC), Additional Domain Controller (ADC), Web Proxy, and Exam servers (IIS on Microsoft Server 2019).Conducted server load testing, installed/upgraded hardware components to improve system reliability and performance.Managed load balancing between multiple ISPs, improving network availability and minimizing downtime.Prepared technical documentation and reports on network performance and system health to support optimization efforts.