• Install and decommission infrastructure components per guidelines and change ticket orders• Hands on knowledge of server hardware and components, LAN structured cabling (copper & fiber) including enterprise-level connectivity• Ensured all necessary operational processes and procedures are carried out with a high level of attention to detail, expediency and on-time delivery• Thorough understanding of TCP/IP and ability to manage servers and direct contract personnel remotely• Experienced to communicate with precision and clarity with remote-hands technicians over the phone to execute datacenter deployment plans accurately• Server installation & maintenance (rack & stack, HDD, memory, CPU, RAID batteries, NICs, etc.)• Network installation & maintenance (rack & stack, cabling, parts replacement, etc.)• Update/ Maintain records of all inventory, including cabinets, circuits and cable materials.• Troubleshoot computers for internet connectivity.

• Booking, managing and tracking shipments of freight via land, air using the in-house WHF system (Meta four)• Observed packing operations to verify conformance to specifications such as labels and documents prior to shipping• Provided customer service support, and handled incoming and outgoing inquiry calls regarding shipments quotations and order tracking.• Assigned drivers for our daily inbound pickups, informing them about flight status and collecting bills of landing once cargo was received.• Inventory space management for easy handling and quick access of shipments.• Updating E-manifest customs entries; ensuring strong communications with clients.

• Configured hardware, devices, and software to set up workstations for employees.• Patched software and installed new versions to eliminate security problems and protect data.• Maintained servers and systems to keep networks fully operational during peak periods.• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

• Provided network support services for devices such as hubs, bridges, routers and other hardware.• Diagnosed network problems involving a combination of hardware, software, power, and communications issues.• Improved overall user experience through support, training, troubleshooting, improvements, and communication of system changes.• Performed network security design and integration duties.