“I am a highly adaptable professional with over 10 years of experience in customer service, operations management, and administrative support across the hospitality, healthcare, and real estate sectors. Skilled in managing front desk operations, supervising teams, and delivering exceptional customer experiences, I have a proven track record of improving service quality and efficiency in dynamic environments.”Hotel Receptionist Experience:Highlight Key Responsibilities:Managed front desk operations, including guest check-ins and check-outs, reservations, and handling customer inquiries.Ensured guest satisfaction by addressing complaints promptly and providing personalised service.Coordinated with housekeeping and maintenance teams to ensure room readiness and guest comfort. Achievements:“Consistently received positive guest feedback, contributing to increase new bookings.”“Implemented a new guest check-in process that reduced wait times .Hospital Housekeeping (HK) Supervisor ExperienceHighlight Key Responsibilities:Supervised a team of housekeeping staff to maintain cleanliness and hygiene standards across hospital wards, patient rooms, and public areas.Conducted regular inspections and provided training to staff on sanitation and safety protocols.Collaborated with the nursing and administration teams to ensure a safe and comfortable environment for patients. Achievements:“Improved housekeeping efficiency through optimising staff schedules and workflow.”“Successfully led the team to achieve a 98% satisfaction rate in hospital cleanliness and hygiene audits.”Real Estate Receptionist and Supervisor Experience:Highlight Key Responsibilities:Managed front office operations, including handling client inquiries, scheduling property viewings, and coordinating with agents.Supervised junior staff and provided training on customer service standards and administrative tasks. Achievements:“Played a key role in improving client satisfaction by implementing a new appointment scheduling system,Successfully supported the sales team in closing high-value deals by ensuring efficient coordination and communication between clients and agents.”Customer Service Excellence: Strong ability to communicate effectively, resolve conflicts, and provide a welcoming atmosphere.Team Leadership and Supervision:Experience in leading and training teams to deliver high standards of service.Organisational and Administrative Skills:Proficient in managing front office operations, coordinating schedules, and maintaining records.