•Inspected merchandise to ensure high quality standards, arranging appealing sales floor displays.•Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.•Guaranteed positive customer experiences and resolved all customer complaints.•Opened and closed shop independently when needed. •Implemented company policies and procedures, including health, safety and security.•Resolved customer issues using strong interpersonal skills and conflict resolution techniques.•Liaised with additional security authorities as needed, optimising guest safety and well-being.•Monitored guest behaviour, maintaining a positive, safe environment at all times.•Assisting customers with items which are heavy and heavy to unload into their vehicles.•Assisting colleagues with enough trolleys inside and outside of the store for customers when shopping.