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Co-ordinate with Product Managers for writing specs for new enhancement and there implementation plans.Ensure strict compliance to policies and procedures as per Standard operating procedures. Identify and suggest process improvements / automation.Assist in automation / productivity enhancement measures as and when required.Supervised all aspects of operations for thirty support staff. Developed, implemented and applied training.Revenue Buildup from Transaction customers by cross selling.Actively grow Cash Managements Transnational Volumes and Revenue Growth through Online Payments.Identify and capitalize opportunities for revenue generation by comparing MIS.Train customers on products and handle their service issues.Initiate URFs (User request forums) on process improvement and testing of the Systems once it is on pilot production.MIS for department revenue earned with volumes, analysis on the bases of each team member with the comparison of previous performance. Product usage indicators like number of transactions done on the product, data to be fetch from various tools and compile them to present to higher management.

•Ensure proper customer setups for internet as per agreed SLAs and TAT.•Ensure proper documentation and cross verify with mandates using bank systems and customer business documents.•Ensure proper monitoring of vendors & service providers related to belongings delivery tothe customer.•Handle all escalated and complex customer complaints effectively in a timely manner.•Assist in timely compliance and submission of various data for analyzing MIS.•Ensure strict compliance to policies and procedures as per SOP. Identify and suggest process improvements / automation.•Assist in automation / productivity enhancement measures as and when required.•Timely and correct Exception Reporting & rectification and ensure maintenance of properrecord•Supervised all aspects of operations for thirty support staff. Developed, implemented andapplied training and development and performance evaluation systems.

- Managing Accounts daily bases profit loss difference, Balance.- Key achivement was that there whole account system was automated, a database was designed for this purpose.- Managed sales team.- Commision based Payroll system was developed.- Turn around time for daily closing was implemented on same day.