• Managed billing processes and optimized cloud expenditure for Google Cloud clients.• Processed adjustments, addressed billing inquiries, and managed vendor relationships.• Conducted cost analysis and implemented optimization strategies.• Assisted customers in maximizing the value of Google Cloud services.• Utilized Logs Explorer and metrics analysis for troubleshooting and insights.• Guided customers in managing roles at the IAM level for secure access control.• Proactively enabled/disabled services for streamlined operations and cost efficiency.• Provided hands-on support in configuring Marketplace subscriptions.• Fostered strong customer relationships through effective communication.• Stayed updated with the latest Google Cloud offerings and industry trends.

• Assisted customers in maximizing the value of Google Cloud services, including Compute Engine, Cloud SQL, Networking, App Engine, and Big Query, by providing expert guidance on configuration, troubleshooting, and optimization.•Utilized Logs Explorer and metrics analysis to help customers gain insights into their service usage patterns, troubleshoot issues, and enhance performance.•Guided customers through the process of adding and managing roles at the IAM (Identity and Access Management) level, ensuring secure and efficient access control.•Collaborated closely with customers to enhance their understanding of complex Google Cloud services, addressing queries, and providing clear explanations.•Proactively enabled and disabled services based on customer needs, ensuring streamlined operations and cost efficiency.• Offered hands-on support in configuring Marketplace subscriptions, enabling customers to make the most of third-party solutions within the Google Cloud ecosystem.•Fostered strong customer relationships through effective communication and problem-solving, resulting in consistently positive feedback.•Stayed updated with the latest Google Cloud offerings and industry trends, enabling the delivery of cutting-edge solutions to customers.

In my role as a member of the Advanced Operations team at Genpact India Pvt Ltd, I excelled in the administration and management of Linux and Windows servers in a production environment. My key responsibilities included:Installation, Maintenance, and Administration: Successfully performed server installations, maintenance tasks, and day-to-day administrative activities for both Linux and Windows servers, ensuring their optimal functionality.Troubleshooting and Issue Resolution: Expertly addressed and resolved hosting-related issues by diligently investigating and troubleshooting problems, utilizing my strong knowledge of DNS, FTP, SSH, RDP, SSL, cPanel, Plesk, and MySQL.Ticket Resolution: Efficiently handled and resolved tickets raised by clients, addressing hosting end issues promptly and effectively. I consistently provided timely and satisfactory solutions to ensure customer satisfaction.User Management and Training: Proficiently managed user accounts and permissions using Active Directory, ensuring smooth and secure access to resources. Additionally, I assisted and trained Level 1 representatives in resolving website and hosting-related issues for their contacts, fostering their growth and development.Hosting Server Management: Successfully managed a wide range of hosting servers, including Shared Hosting accounts, Virtual Servers, and Dedicated Servers. I ensured their proper functioning, availability, and performance to meet client requirements.My contributions in the Advanced Operations team played a vital role in ensuring a reliable and efficient hosting environment for our clients. I consistently demonstrated strong problem-solving skills, attention to detail, and the ability to collaborate effectively with cross-functional teams.