I am a Verification Manager at Bop Contact Centre, where I oversee the validation and processing of sales and service requests for banking and insurance products. With over six years of experience in banking and customer service, I have honed my skills in operational optimization, team management, and regulatory compliance.I thrive in dynamic environments, collaborating effectively with inbound and outbound units to enhance customer service. I have successfully conducted training sessions, monitored quality and productivity, and resolved customer issues. I am proficient in Microsoft Office, SQL, and web development, and I am pursuing a master's degree in computer science at Virtual University of Pakistan. I am eager to drive success in a challenging role that leverages my domain expertise and skills.