Our team at SMK IT Bina Adzkia thrives under my leadership in the vocational programs, where we've significantly enhanced teacher competencies and student engagement. Thanks to our innovative Special Applications, student violations have dropped by 20%, and enrollment has soared, especially in design graphics, reflecting a 60% increase. As we continue to shape the future of vocational education, my commitment to fostering a robust learning environment is unwavering.At Yayasan Nurul Amin, I've leveraged my technical acumen to maintain and enhance IT systems, ensuring high availability and performance. Our efforts culminated in resolving over 95% of technical support tickets within the first 24 hours, a testament to our dedication to efficiency and client satisfaction. With the implementation of a new ticketing system, response times have been cut by 40%, streamlining operations and bolstering the team's productivity.