Muhammad Raza Email & Phone Number

Doha, Qa

Al Rayyan, Qatar

Education City, Doha

Doha, Qatar

Assist the Director of HR in the smooth & efficient running of the HR Division, ensuring all the policies & procedures outlined in the Departmental Operations Manual are strictly adhered to. To assist in the recruitment & selection of colleagues & Trainees using a competency-based approach. To prepare & update the Training Departmental Operations Manual; assist in the preparation & update the HR & Hotels Departmental Operations Manuals. To support the hotel’s focus on service… Show more Assist the Director of HR in the smooth & efficient running of the HR Division, ensuring all the policies & procedures outlined in the Departmental Operations Manual are strictly adhered to. To assist in the recruitment & selection of colleagues & Trainees using a competency-based approach. To prepare & update the Training Departmental Operations Manual; assist in the preparation & update the HR & Hotels Departmental Operations Manuals. To support the hotel’s focus on service excellence, analyse & review Guest Satisfaction tools and provide recommendations & needed trainings to rectify service gaps as identified.Responsible to plan & monitor the hotel's Training Budget To assist in the compilation & implementation of all associate communications. i.e. in-house rules, regulations, HR activities, training programmes & initiatives and its impact on the bottom line. To co-ordinate, monitor & review the progress of the hotel's Training Plan, assist the Leadership in identifying the training needs within each department.To train the Departmental Trainers; implement & monitor the company's training materials like Leadership, General/Core, Management Trainings & e-learning initiativesTo coordinate & monitor the individual development plans, participate in performance development discussions for associates, supervisors & management personnel so that they are developed to their maximum potential & efficiency. To participate in the Communication Meetings, e.g. Employee Restaurant, HR Social activities, Hyatt Thrive committee & Employee Engagement Survey etcKnowledgeable in statutory legislation in employee & industrial relations in order to respond to changes in the HR functionMaintain strong, professional relationships with the competitor hotels, business partners & other organizations, including local schools, hotel schools & universities.To keep all associate training records & database up to date, ensure proper activation of Guest Experience Management program Show less

Oryx Rotana Hotel, Doha, Qatar

City Centre Rotana, Doha

Responsible for Coordinating Development activities for 980 full time employees along with Interns andTAROT.Conducting Corporate Training courses: Train the Trainer/ Group Training Techniques/ Interviewing Skills/Guest Care programs etcDevelopment of Departmental TrainersFollow up on implementation of Departmental Learning & Development standards and conducting monthlyaudits in 49 sections/departments - evaluating the implementation of standards as per set criteria by… Show more Responsible for Coordinating Development activities for 980 full time employees along with Interns andTAROT.Conducting Corporate Training courses: Train the Trainer/ Group Training Techniques/ Interviewing Skills/Guest Care programs etcDevelopment of Departmental TrainersFollow up on implementation of Departmental Learning & Development standards and conducting monthlyaudits in 49 sections/departments - evaluating the implementation of standards as per set criteria by Rotana.Also responsible to evaluate the success of off job training Show less

United Arab Emirates

Created training plans and developed new training methods related to Front Office Department and to enhance team motivation.Increased the product knowledge of the team members by compiling data on most common errors made and set a goal to reduce the figures.Developed new ways in the daily to do list at the office to increase the effectiveness of the department operations.Conducted training for internal employee and external trainee (corporate trainees, cross trainees from other… Show more Created training plans and developed new training methods related to Front Office Department and to enhance team motivation.Increased the product knowledge of the team members by compiling data on most common errors made and set a goal to reduce the figures.Developed new ways in the daily to do list at the office to increase the effectiveness of the department operations.Conducted training for internal employee and external trainee (corporate trainees, cross trainees from other hotels or other departments)Monitored the training schedule and training attendance, and to record on the Training Data Grid.Interacted with other departmental trainers to ensure the successful practices of the business are implemented across the board as per Hyatt International guidelinesImplemented the launch of "Hyatt’s School of Hospitality" with the modern day training techniques to ensure every employee at every level is trained wellWrote SOP's for Front Office (Front Desk, Club Rotana, Concierge & Guest Services) and proofread for the compliance with Hyatt standards.Set up performance goals and assisted in achieving those goals by learning and development.Had regular interaction with the HR department for the compliance and best practices Show less

Pakistan

Directly reporting to the General Manager about hotel matters, planning and organising accommodation, catering and other hotel services, monitoring staff, addressing and resolving issues, Meeting and greeting guests , ensuring security is effective, carrying out inspections of property and services.

London, United Kingdom

Supervision of Front Office, Responsible for training, coaching, scheduling, counselling, developing, evaluating employees, handling guest complaints, Taking and feeding Individual & Group reservations, Room allocation

Regent Street, London, United Kingdom

Supervision and Training of Front Office staff, ensuring , Performing Duty Manager Shifts, handling guest complaints, Taking reservations, cashiering, handling switchboard, running Night Audit, preparing reports

Heights Bar & Restaurant, Regent Street, London, United Kingdom

Welcoming and escorting customers, taking & serving guest orders, prepare checks on Micros, Preparation of setup for meals, stock service areas, recommendations to the guest.

Diploma In Travel & Tourism Management, Travel & Tourism Management

Advanced Diploma In Hotel Management, Hotel, Motel, And Restaurant Management

Activities and Societies: Member of CTHCM(CTH)

Bachelor Of Commerce (B.Com.), Business/Commerce, General

Activities and Societies: Hiking Club Team member, Completed Bachelors of Commerce and gained wide range of managerial skills like.