Muhammad Raza Email & Phone Number

City Of Cape Town, Western Cape, South Africa

Malaysia

Provide assistance to everyday sales reservation executive and develop and evaluate sales calls and provide efficient training program to staff to ensure smooth working.Coordinate with front desk and ensure response to all special guest requests and make all reservations appropriately for all guests.Collaborate with reservation sales associate to resolve all guest issues and recommend appropriate measures where required and process all electronic reservations and ensure accuracy in same.Supervise schedule of all call volume and collaborate with convention services on everyday basis.

Greeting Customers.Attending phone calls and answers any questions and concernsRestore Emails and maintain an orderlyProvide outstanding guests experience.Maintain guest records and reserve rooms to guests and inform them of any specials offered by the hotel.Organize transport services for guests at their request.Keep abreast of attractions that may be of interest to guestsPerform all check-in and check-out tasksInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign rooms

Bachelor'S Degree, Business/Commerce, General

Master Of Business Administration - Mba, Hr

Master Of Business Administration, Marketing/Marketing Management, General