Muhammad Razy Doohan Email & Phone Number

Jakarta, Id

Jakarta, Indonesia

• Uncover and analyze existing business problems from (TOR) and assess the customers needs, requirements and KPIs.• Finding solutions that match customer businessproblems with technology.• Giving best use case solution for customer and handling technical questions or objections from customer.• Running product demonstration sessions (Proof of Concept) for the solutions that have been offered.• Collaboration with internal product management division to influence product innovation• Create an estimate document (recalculation document) to simulate operational costs and profits based on existing opportunities.• Support sales in pre-selling activities. (RFP,RFQ, Bidding)

Jakarta Metropolitan Area

• Engage a team to ensure excellent product knowledge delivery by driving sales up by 40% in the year.• Acquired knowledge about a product or range by analyzing market trends and using metrics to build features.• Increased sales by $14,000, decreased cost by $3,000, and improved revenue by $3,000 by recommending product price changes, recommending product improvements, and identifying new product opportunities.• Created technical documents for the customers that included flow diagrams, feature, and test cases.• Manages internal product data, runs reports, and analyzes information to support business decision of Management and business development teams.• Able to operate business application gained an improvement of 28% in product sales and increased product penetration by 2.3x in core target market over a six-month period.

Jakarta Selatan, Jakarta, Indonesia

• Managing and developing clustered/replicated database system using MySQL, PostgreSQL, and latest technology updates.• Collaborate with software developers to automate the process of software delivery, monitoring and infrastructure changes.• Develop debugging tools or monitoring plugin to assist the engineer in debugging production service problems.• Administer and configure Windows server, Linux, Web engine, GIT and other system services.• Assist with the maintenance of our database servers to ensure the proper functioning of master/slave replication, backup operations and optimal performance.• Monitor all systems for performance and technical issues.• Managing and developing Cloud Environment (AWS, Google Cloud Platform, Digital Ocean).• Implement automated tools and frameworks (CI/CD pipelines).

Area Dki Jakarta

• Configure and deploy Microservices Apps use Kubernetes• Implement and configure with the recommendation security for Kubernetes• Manage and maintenance on cloud (Azure, Google cloud)• Configure and implementation Application Gateway WAF with Kubernetes• Create topology and create planning for improvement technology stack and security• Setup and configure Analytics system use (Application Insights, Data factory, Stream Analytics, Power BI)Implement CI-CD with Jenkins and Bitbucket Pipelines

Jakarta, Indonesia

• Developed and maintained relationships with key technical contacts within customer accounts, becoming a trusted Advisor to these individuals.• Recommend as well as solution Proposal Preparation that aligns with the customer’s business needs and requirements.• Assisting Sales and Engineer team in developing solution opportunities based on client architecture requirements and design specifications.• Developing and maintaining technical knowledge of updated and strategic IT.• Consulted with a top-tier analytics company to develop a Product Value Assessment metric to improve their Sales and Marketing strategy. • Created technical documents for the customers that included network diagrams, server specifications, and test cases.

Greater Jakarta Area, Indonesia

• Troubleshooting Lenovo & IBM Products Server and Storage, Operating System such as Microsoft Windows Server, Linux (AIX, Red Hat, Ubuntu, SUSE)• Installation and configuration such as Server, Storage, (Lenovo & IBM)• OS installation and configuration such as Microsoft Windows Server & Linux (AIX, Red Hat, Ubuntu, SUSE)• Installation and configuration of Server Virtualization Software such as VMware & Nutanix• Have a good interpersonal and communication skill to engage with customer

Greater Jakarta Area, Indonesia

• Maintenance fiber optic cable and hybrid fiber coaxial (HFC) network.• Deployed diagnosis tools to fix regularly occurring issues in fiber optics, GPON and OTN networks to enhance customer experience.• Have a good experience to operate the OTDR machine to fix the fiber optic cable installation and troubleshooting.• Ensured 99% uptime of fiber optic and HFC network by providing preventable maintenance, decreased outages by 15%.

Midplaza 2, Lantai 8 Jl. Jend Sudirman Kav. 10-11 Jakarta 10220-Indonesia

IT Support / Technical Support (Internship)

Bachelor’S Degree In Information Technology, Information Technology, 3.08/4.00

Activities and Societies: Maintenance & Repair Community, Technology Information Community Programming and web design Legal issues.

Smk, Computer Technical Support

Activities and Societies: Taekwondo Team, Scout Community, Maintenance and Repair Team. Lulusan Teknik Komputer dan Jaringan