Muhammad Ridwan Email & Phone Number

Jakarta Raya, Indonesia

Jakarta Selatan, Jakarta Raya, Indonesia

Tebet

coordinating the entire team support project to run according to the standard of procedure and management expectations.do daily and weekly check for all team support project work.actively report events to superiors.lead to weekly meetings and provide solutions if there are problems.create and manage schedules for the entire project support team.perform application configurationcreate and upload data for implementationlead the training to be plotted to the support division.

Capital Place

• Distribute Product or Tools to all branches and update trade guidance• Maintain existing tools with good conduct of service• Maintain And Analyze database by entering, verifying and backup data• Contributes to team effort by accomplishing related results as needed• Coordinate & coorparate with other departmens and counterpart officer

Tebet

-Create functional specifiation, testng scenario and database testing-Prepare and performing UAT also conduct workshop-User Training-Data upload-Solution Design-Setting Configuration-SQL Query and Database Management

Jakarta

- Implement a system in accordance with the operational standards and customer desires.- Designing and making the manual on / in accordance with the program / system that will be applied.- Conduct training systems to users / customers to the system can be run and used properly- To support services to customers via telephone, e-mail and instant messages- To coordinate with a team of developers in terms of the change in the system according to the wishes / demands of customers and ensure the development / changes to the program in accordance with customer demand and can be used well- Receiving and discussing and analyzing and solving programming problems to the problems presented by the user / customer.

As Delivery Channel team, accountable for managing and coordinating resources to maintain systemstability and availability within business required service level and perform duty job while manage every BAU Projects that will lead to more efficient application support.Responsibilities in this role included:•Direct report to ANZ IT Department Country Head and Head of Delivery Channel And Application, act as Manager when needed.•Direct supervision of the application support team as well as assisting with management of support staff members located in different offices when needed.•Manage and incharge of BAU projects as well as defining timeline, budget, business needs, vendor and risk.•Manage local and overseas related Application Vendors to maintain system stability and availability within business required service level.•Conduct regular interface with Bussiness Users, Application Support to plan and execute changes or improvements for better application performance.•Lead application support team meetings and represent the group in meetings with other groups.•Serve as not only a technical escalation point, but also as a point of contact for procedures and system issues.•Responsible for Disaster Recovery procedure for application and conduct scheduled Disater Recovery Exercise•Provide leadership and guidance to coach, motivate, and lead team members to their optimum performance levels and career developmentIncharge of below Application:1. EDC (Electronic Data Capture) .2. ATM (Automatic Teller Machine).3. IBB (Internet Banking Bank).Achievements in this role included:•Solved the bottle neck issue for several application•Improve several application performance by proposing and lead enhancement project.•Design and perform a quick and clean disaster recovery procedure with minimal risk while doing the exercise•Built a great teamwork with others team (infrastructure team, Security Team, etc) to maintain system stability and availability

Jalan Panjang Jakbar

As a key accountable for managing and coordinating resources andprocesses to deliver software releases of AD-INS Indonesia products, while participating in defining thestrategy for the product development team by driving initiatives that deliver on the Interfacing vision.Responsibilities in this role included:•Work together with the Product Owner to plan and execute projects,ensure that teams have appropriateproduct and technical specifications, direction, and resources to deliver products effectively by establishingrealistic estimates for timelines while ensuring that projects remain on target to meet deadlines•Work closely with the ProductOwner, and Sales, for understanding the system’s functional and nonfunctional requirements•Collaborate with the Product Owner in defining the Product Vision•Provide a software development plan that meets the future needs and markets, based on the state of theart technologies