Muhammad Rizky Abdullah Email and Phone Number

Division service excellence customer management on department Performance Management with 12Member to manage and collecting report● Worked with customers to understand needs and provide excellent service.● Lead projects and analyzed data to identify opportunities for improvement.● Collaborated with team members to achieve target results.● Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.● Used Microsoft Word and other… Show more Division service excellence customer management on department Performance Management with 12Member to manage and collecting report● Worked with customers to understand needs and provide excellent service.● Lead projects and analyzed data to identify opportunities for improvement.● Collaborated with team members to achieve target results.● Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.● Used Microsoft Word and other software tools to create documents and other communications.● Developed and implemented performance improvement strategies and plans to promote continuous improvement.● Conducted research, gathered information from multiple sources and presented results.● Making reports in the form of weekly PPT slides● Make a Monthly MPR report (Monthly Performance Report)● Making Monthly reports on 3rd Party Network performance● Make Monthly CoS /Continuity Of Service After Improvement reports every 3 months● Create Monthly Journey Service Delivery reports● Make a Monthly RPA Report (Report Problem Analysis)● Create Monthly Repeated Reports● Making Weekly Regional Reports● Create Weekly Regional Reports (PPT slides)● Presenting and formulating data to become information and analytical packages in power point presentations● Conduct performance reporting, gap analysis, and propose improvements to Fixed MIDI andICT service delivery/provision processes as done in SLAs.● Conduct performance discussions with stakeholders and monitor stakeholder performance and provide feedback. (regional) Show less

Division Service Assurance on department Service Operation Management with 8 Member to manage project improvement service● Reinforced established quality control standards and followed procedures for optimal customer interactions.● Manage customer relationships on an ongoing basis to maximize customer retention.● Making weekly reports on customer services affected by project maintenance/improvement to the manager.● Get reports from the project team that will improve network… Show more Division Service Assurance on department Service Operation Management with 8 Member to manage project improvement service● Reinforced established quality control standards and followed procedures for optimal customer interactions.● Manage customer relationships on an ongoing basis to maximize customer retention.● Making weekly reports on customer services affected by project maintenance/improvement to the manager.● Get reports from the project team that will improve network quality and we try to check regarding these activities whether there will be customer service that will be impacted/not impacted if there are some customer services that will be improved on the network, we will make email notifications to customers that we there will be a network upgrade process at the time and date via email.● Coordinate with the project team that will execute the improvement● Informing the customer that the maintenance/improvement activities have been completed and confirming whether the service has returned to normal; if there are still problems, we will check further. Show less

● Used critical thinking to break down problems, evaluate solutions and make decisions.● Actively listened to customers' requests, confirming full understanding before addressing concerns● Worked with customers to understand needs and provide excellent service.● Worked flexible hours across night, weekend and holiday shifts.● Receive complaint tickets from the inbound team based on complaints from customers.● Checking the customer's modem for the first handling.● Trying… Show more ● Used critical thinking to break down problems, evaluate solutions and make decisions.● Actively listened to customers' requests, confirming full understanding before addressing concerns● Worked with customers to understand needs and provide excellent service.● Worked flexible hours across night, weekend and holiday shifts.● Receive complaint tickets from the inbound team based on complaints from customers.● Checking the customer's modem for the first handling.● Trying to contact the customer via telephone/email, whether there is a power outage around the location or something else and trying to confirm the condition of the modem in the customer's indication of loss or something else.● After the modem/device at the customer's location has been confirmed as parallel, we carry out segmentation on the BTSs that are passed towards the customer, is there any indication of a problem? If there is an indication of a problem, we will coordinate with the field team/technician to carry out checks such as power, cable, device on the BTS.● Providing regular information to customers regarding the troubleshooting process via telephone or email.● After the disturbance is resolved, we will send a detailed report of the problem that occurred and the duration of handling the disturbance● After the shift changes, we will carry out the handover process for the next shift and explain how far the handling of tickets per ticket has been, so that the next shift can continue the ticket properly and correctly. Show less

Handles network configuration and customer network change management, network security, performance and policy monitoring, customer outage reporting, and stable internet quality assurance.● Increased customer satisfaction by resolving issues.● Demonstrated respect, friendliness and willingness to help wherever needed.● Carried out day-to-day duties accurately and efficiently.● Used Microsoft Word and other software tools to create documents and other communications.● Created… Show more Handles network configuration and customer network change management, network security, performance and policy monitoring, customer outage reporting, and stable internet quality assurance.● Increased customer satisfaction by resolving issues.● Demonstrated respect, friendliness and willingness to help wherever needed.● Carried out day-to-day duties accurately and efficiently.● Used Microsoft Word and other software tools to create documents and other communications.● Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.● Actively listened to customers' requests, confirming full understanding before addressing concerns.● Participated in team-building activities to enhance working relationships.● Delivered services to customer locations within specific timeframes.● Collaborated with team members to achieve target results.● Receiving incoming calls from customers regarding link down/intermitten/high latency/high error errors● Create trouble tickets on the helpdesk system from customer complaints via email or telephone(Corporate Network & Corporate Mobile/Phone)● Create an open ticket report which will be forwarded to the Outbound team for further checking.● Doing first handling when receiving calls from customers complaining that the service provided is down, error, intermittent. Show less

- Generate, automate and produce operational reports and management information, adhering to defined templates and ensuring compliance with information security protocols.- Deal with systems queries and process requests in relation to problem solving, systems configuration and technical faults- Maintain and support users through a helpdesk service for employee/manager self-service, - Assist with processes relating to systems upgrades, including reviewing release notes, formulating… Show more - Generate, automate and produce operational reports and management information, adhering to defined templates and ensuring compliance with information security protocols.- Deal with systems queries and process requests in relation to problem solving, systems configuration and technical faults- Maintain and support users through a helpdesk service for employee/manager self-service, - Assist with processes relating to systems upgrades, including reviewing release notes, formulating and running system tests, troubleshooting, etc - Assist with the release of information relating to systems upgrades and changes to processes, - Assist with the management of HR systems, as required, in terms of (but not limited to): * Documenting the configuration of the systems, * Maintaining data field names, screen locations, security, type, building codes, staff etc, * Functionality of data processing and process flows, * Add, remove, or update user account information and resetting passwords, * Update system values and tables, - Cover for the absence of the HR Systems Manager- Create daily report#NETWORK ENGINEER- Troubleshooting, Diagnosing and Solving PC, Printer, sharing folder and Internal Application - Prepare Computer related needs - Create daily report- Installing and configure Computer Operating System And Application- Repair/Replace (Troubleshoot) Part of Server, PC- Set up and Design topologi network internal computer related needs or customer needs- Monitor and maintain the computer systems and networks- Installing and configuring computer systems- Diagnosing hardware and software faults and solve technical and applications problems, either over the phone or in person.- Documenting issues and solutions- Support day to day business in coordination with Operational Team- Monitor a company's computer network for possible mismanagement, fraud, and inefficiency. Show less

# Assignment at PT Bakrie Telecom as Desktop Support- Installing and configure Computer Operating System And Application- Troubleshooting, Diagnosing and Solving PC, Printer, System,Network Problem, sharing folder - Set up and Design computer related needs- Prepare Computer related needs# Assignment at PT Bank Central Asia as IT Support - Installing Server Operating System - Installation PC and ThinClient- Repair/Replace (Troubleshoot) Part of Server, PC and… Show more # Assignment at PT Bakrie Telecom as Desktop Support- Installing and configure Computer Operating System And Application- Troubleshooting, Diagnosing and Solving PC, Printer, System,Network Problem, sharing folder - Set up and Design computer related needs- Prepare Computer related needs# Assignment at PT Bank Central Asia as IT Support - Installing Server Operating System - Installation PC and ThinClient- Repair/Replace (Troubleshoot) Part of Server, PC and ThinClient if there are issues in field- Preventive Maintenance Server in Field- Create Weekly Reports Show less

Improvement Of Telecommunications Networks 3G (Mobile)Installing an antenna Sector and Microwave radio on the new site

Engineer ATM