Operation Specialist
Current-Information, advice and guidance, in response to requests from managers or the workforce, on interpretation of the regulations and processes governing the Local Government.-Deliver a quality and professional service to all divisions.-Manage a team of FSS HR Visa Service to ensure the team meets its objectives. -Provide a role model for team members and coach and develop individuals to ensure they reach their maximum potential. -Supervise the delivery of end to end transactional activities. -Monitor and evaluate the performance levels within the team with a view to identifying ways of improving performance levels. -Develop and monitor Standard Operating Procedures to ensure high quality and consistent service delivery.-Plan resource needs and manage workload distribution, allocation of tasks and monitor service levels.-Ensure workflow processes are actioned in a timely and consistent manner.-To ensure quality of data and take steps to enhance where possible.-Monitor escalation of queries to improve front line service and support.-Deal effectively with workforce complaints and service related issues, liaising with Managers where appropriate.-Lead the team contribution to the development of new end to end transactional administration activities and service level agreements.