-Information, advice and guidance, in response to requests from managers or the workforce, on interpretation of the regulations and processes governing the Local Government.-Deliver a quality and professional service to all divisions.-Manage a team of FSS HR Visa Service to ensure the team meets its objectives. -Provide a role model for team members and coach and develop individuals to ensure they reach their maximum potential. -Supervise the delivery of end to end transactional activities. -Monitor and evaluate the performance levels within the team with a view to identifying ways of improving performance levels. -Develop and monitor Standard Operating Procedures to ensure high quality and consistent service delivery.-Plan resource needs and manage workload distribution, allocation of tasks and monitor service levels.-Ensure workflow processes are actioned in a timely and consistent manner.-To ensure quality of data and take steps to enhance where possible.-Monitor escalation of queries to improve front line service and support.-Deal effectively with workforce complaints and service related issues, liaising with Managers where appropriate.-Lead the team contribution to the development of new end to end transactional administration activities and service level agreements.

To provide HR support to the Human Resources Department and Cluster support, Responsible training & development, performance appraisal, policy making, procedures implementation & payroll, HRIS System & reporting, visa processing procedure knowledge & regulatory compliance, HR records management.

Played an active dual role in absences of Manager HR as Act. Manager HR from 01-June-09 to 30-June-10. Recruitment & Selection -Strategies implemented and managed the entire group Recruitment Process – from sourcing to screening, on-boarding and induction. -Facilitated the whole recruitment process from drafting advertisements, liaising with Gulf News and other newspapers, screening and short listing CVs; -Recruitment through agencies/ negotiating terms, conducting interviews, final selection, offer generation. -Active in identifying manpower requirements and planning (From personnel requisition from departments & from organ gram monitoring to manpower); -Arrangement of mobilization from native countries and allocations to concerned departments/projects. -Coordinating and dealing with Visas processing (arranging the applications for submission in Labour & Immigration Office, and keeping all the details through internal system and keeping all documents with filing system. -Supervise and follow up of documentation with new employees for visa application through EMOL -System & PRO. -Monitoring the preparation of the residence permits and labour cards for the new employees (Medical check, labour contract, insurance card and visa stamping.) -Coordination with dept. Secretaries for relative flight details of new employees and employees exiting on Employment visa and visit visas. -Ensure the arrangements of airport pickup, accommodation for the new arrivals. -To develop liaison with project mobilization & demobilization status for it’s updating in HRIS Updating all the new joiners in the internal system. -Coordination with Payroll for dispatch of required documents. -To monitor all strategic HR policies & to ensure compliance with the company rules and regulations. Government Relations: -Overseeing the process related to the government departments such as the Labour, Immigration Office and Infinity Office

Recruitment & Selection -Recruitment/Identification of staff against projects. -Communication with Departments to understand their recruitment requirements (number and profile of new staff required) to ensure that recruitment activity is optimized to meet their needs. -Job descriptions & specifications for new employee's -Job posting on (Free sites, News, Head Hunters) -Provide recruitment and HR support to designated Business Units in respect of candidates sourcing, screening, interviewing, compensation, procedures and policy etc. -Co-ordinate with candidates and internal staff responsible for conducting interviews to ensure that time-tabling, travel arrangements and all other selection related logistics are arranged effectively. -Monitor staffing plan to ensure that vacant positions are filled promptly and that the vacancy level is maintained to the minimum level. -Periodically revise job descriptions to ensure their properness to job requirements. -Conduct job analysis to existing and new jobs to ensure employees full awareness of their job duties, rights and responsibilities. Performance Management -Design and manage the proper implementation of the performance appraisal programs for proper assessment to ensure tow-way communication and clear objective setting to employs. -Initiate appraisal forms one months in advance -Co-ordinate with Projects for timely filling of appraisal forms -To ensure updating of appraisal recommendations in HRIS Administration of Compensation: -Also preparing the salary sheets for Bunji Hydropower Project Office. -Admin Coordination for dispatch of documents. QES Coordination: -Coordination & scheduling the internal Audits of HRD and suggesting remedial action, propose new initiatives for streamlining and effective policy and procedure implementation. -To coordinate with QES department regarding incorporation of revised policies in QMS and their timely circulation.