Muhammad Rizwan Ali Email & Phone Number

Pakistan

Dubai

United Arab Emirates

✦ Lead New Projects/Corporate Customer Onboarding✦ Implement New Projects and Upgrade Applications in Production Environment✦ Coordinate with Vendors and Departments for Project Requirements and Technical Support✦ Manage Dispute Resolution Between Customers, Banks, and Partners✦ Handle SLA, Agreements, and Vendor Management✦ Monitor Production Applications and Systems to Reduce Downtime✦ Manage Cloud Assets and Security✦ Oversee Day-to-Day Operations and Support✦ Manage Databases, Application Servers, and Disaster Recovery✦ Handle DNS, Network, Network Security, and IPsec with Partners✦ Manage E-Channel Transactions and Merchant Settlements✦ Oversee Patch Management, Security Patches, and System Policy✦ Utilize Project Management Skills and Tools✦ Prepare Reports for Innovarge Management, Customers, and Partners

Karachi Division, Pakistan

• Lead new projects/corporate customer on boarding.• Handling of dispute management between customer/banks/partners.• Managing and handling new implementation and patch management and upgradation on application.• Managing and handling of day-to-day operations and support. • Utilization project management skills and tools.• Mentor and train kuickpay staff and customer’s staff.• Prepare reports for Innovarge management/customers/partners etc.• Managing Network, Databases & Application Servers and DR Side.• Managing Cloud Data-Center and SLAs.• Managing System & Network Policies within the organization.

Karachi Pakistan

 Manage ADC Projects and achieve its timelines and Business Objectives. Coordination of Vendor and related department for handling Project Requirement and technical Support. Maintains ADC Application by ensuring patches are applied against New Changes and Issues in a coordinated and timely manner for the purpose of increasing ADC Service Performance. Second Level Support for Complaint Resolution that receives from different departments related to ADC Services. Assists the database administrator for the purpose of maintaining database operation at peak performance, to protect district information, and to maintain integrity of data. Develops & manages back-up and its recovery of ADC Related data. Monitors assigned ADC applications and related systems for the purpose of reducing application downtime and ensuring that all ADC applications are available to meet Objectives of the Bank. Facilitates project communications with management, developers, and users for the purpose of having a common understanding of project results. Learns a variety of new software and enhancements and maintains current knowledge of trends and products for the purpose of providing technical support. Document ADC related procedures and suggest improvements to increase operational efficiency.

Pakistan

• Installation of Windows Server 2003 and 2008R2, windows7/8.1/10.1 and Windows XP.• Installation of Linux Client configuration and Oracle Linux, Suse Enterprises and Redhat Server Installation.• Installation of VPN Client and configuration.• Deployment of VMware Workstation of Esxi 4.5 till 6.5 and Monitoring.• Creating Virtual-Machine and Deployments and implementation.• LDAP Monitoring, Helpdesk Service, Symantec Net-Backup Installation of Client.• Configuration of Mail Clients on Linux, Windows & Phones.• Monitoring LAN connectivity and security issues.• Troubleshooting Software problems and make recommendations for corrective action.• Managing Organization Units, Groups and Users on Microsoft AD.• Joining the Workgroup Machines to Domain.• 2nd Level infrastructure Support all over Pakistan Branches.• Centralize Servers Printers and Scanner troubleshooting.

Karachi

Support Engineer,Hardware & Software Specialties in Head Office...

Karachi

• Installation of Windows Server 2003 and 2008R2, windows7/8.1/10.1 and Windows XP.• Installation of Software and Antivirus and updating Patches.• Configuration of Outlook and Other Application.• Monitoring LAN connectivity and security issues.• Creating Organization Units, Groups and Users on Microsoft AD.• Joining the Workgroup Machines to Domain.• Troubleshooting Software problems and make recommendations for corrective action.• All Pakistan branches handling issues.• EBA/DBA Branch banking applications issues.• Configuration of Blackberry and take backup and Restore Data.Support Engineer,Hardware & Software Specialties in Head Office...

Ground Floor, Hakim Son Building, 19 West Warf Road. Karachi. Pakistan.

(I.T) EXECUTIVE • Developing and implementing of network strategies.• Monitoring LAN and WAN status for connectivity and security issues.Scanning the entire network with antivirus software for Linux and Windows.• Visiting upcountry branches to install/set-up networking, hardware/software support & up-gradation on quarterly basis.• Troubleshooting hardware/software problems and make recommendations for corrective action.

I.T EXECUTIVE

Master Of Computer Science, Information Technology

Bachelor’S Degree, Economics, B

Diploma Associate Engineer - Computer Information Technology, Information Technology, B

Intermediate Commerce, Business/Commerce, General

Matric, Science