Muhammad Rizwan Email & Phone Number

Dubai, Ae

Sharjah, United Arab Emirates

Responsible for all aspects of Home services Operations of 40 Business Units in 11 Cities of Pakistan.Liable for strategic planning and decision making which includes preparation of sales budgets, marketing plans, new site selection and human resources planning.Mapping/ developing trade area for a specific location or business unitFinding/Tracing high & low potential areas in a specific territory Making delivery KPIs & carry out different comparative analysis like competitor analysis, sales & transaction analysis, customer feed back analysis & PODs behavior etc.Update and verify number of households in all pods (Maintenance of Map Index)Monitoring different BTL activitiesOrganizing periodic meetings & business reviews Making delivery SOPs & ensure their execution.Identify sales opportunities in trade area and Plan accordingly with proper execution in all Units.New business unit’s development and promoting new marketing campaigns. Allocating and managing resources to fulfill target commitments.Successful meeting sales and marketing targets.Overall administration of the business Units while interacting with different departmentsIdentifying problems and creating cost effective solutions.Interacting with customers and providing excellent customer service Recruitment, Selection, Training and Development, Performance evaluation, promotion and Motivation of Call Center & Restaurants teams.Improving corporate relations and bringing incremental salesManaging different business partners for smooth & strengthened business operations

Responsible for overall administration & day to day operations of business unitHiring, Training & Development of work forceEfficient Labor Management by execution of Labor Matrix Tool.Utilization of Local Store Marketing (LSM) for adding incremental sales Inventory Management and dealing with different vendorsPayroll & Incentive preparation of store staffConducting Restaurant Trade Zone (RTZ) analysis for trade market awarenessAnalysis & Verification of different financial reports like Food cost, Ledgers and P & L etc.Patty Cash managementEnsuring Customer & higher management satisfaction with the help of different evaluation toolslike CHAMPS, HAPS, CER & Audit.Dealing with different banks in regard of cash deposit & creditSuccessful launching of new deals.POS & Supply Chain Management (SCM) trough ERP based softwarePerforming different audits like Cashier audit, Safe audit, Inventory audit & Delivery audit etc.Managing Caterings & out door activities.Risk analysis by utilizing CSA ( Control Self Assessment ) toolKeeping up to date record of legal documents like Labor, Food & Tourism License etc

Master Of Philosophy - Mphil, Business Administration

Master Of Business Administration (Mba), Marketing

MBA

Bachelor'S Of Commerce (B.Com)