• Working as a Solutions captain for various projects under Fraud portfolio.• Managing product budgeting and resource budgeting.• Creating weekly and monthly reports on progress and resource allocation.• Collaborating with all the impacted domains and understanding their LOE for the project.• Working closely with the PO, PM, and developers to understand the technical approach for the execution of the request.• Launched new Credit Finance project for the front-end user’s application.• Worked closely with the stakeholders to allocate resources and budget in the right direction for the project. • Working in collaboration with the other domains and designing the integration strategies for the project succession. • Developed the product mapping, lifecycle, and backlog for the front-end users.• Analyzing current systems and providing necessary improvement strategies to improve overall product experience.• Working closely with technical teams including the technical leads for resolving backend tickets.• Creating stories for the developers, grooming, and planning with the scrum teams.• Working on migration project• Creating user flow diagrams and presenting the approach with progress charts to the business.• Working closely with front-end designers and developers to streamline the process.• Creating project documents for further references and training.• Managing the roadmap budgets and financials.• Leading scrum ceremonies.• Working in collaboration with cross functional teams to identify dependencies.

Managing EComm platforms for both web and appsDefining the scope of the projects and prioritizing themWorking closely with UX teams to have the best customer experienceUnderstanding the backend systems and how to improve the integrations with UICreating user journey and creating personasIdentifying gaps in existing processes and help improve themManaging roadmapsDemoing the projects to a larger audience and explaining the potential value-added in businessWorking closely with customer service to address bugs and requestsWorking closely with higher management to create a high-level roadmap for business improvements.

• Analyzing current systems and how to improve the process by implementing new technology• Working on creating workflow diagrams for current and new systems• Created gap analysis reports between the current systems and new systems• Writing high level scope document for the migration to new systems• Conducting requirements gathering sessions with SMEs• Creating high level project plan• Working in liaison with the implementation partners to migrate to new systems• Creating user stories for the project• Conducted sessions to train the team on agile methods• Worked in collaboration with the project manager to create the project plan• Worked on creating the project road map• Weekly status updates to higher management• Understanding the new systems and how to integrate it to current data• Data mapping from current systems to new systems• Working in liaison between business and scrum teams• Prioritizing backlog and delegating work to the teams• Identifying the value of requests from business and managing it with existing backlog• Creating high level business requirements and converting them into epics and features• Managing multiple scrum teams and responsible for their progress• Presenting the progress report to the higher management• Leading demo sessions to display the work done to release train

Design process flows, screen mock-ups and gap analysis using MS Visio and other related tools.Worked closely with program manager, project manager and other team members to deliver project timelines.Worked to initiate new prospects and techniques to improve customer experience and brand name overall.Worked on designing new strategies to improve overall app experience and bring more traffic to the app.Identifying the needs of PIM Worked on updating the inventory data for each warehouseWorked in liaison with Ecomm team and API team to understand how to consume services for the app.Worked in Desktop and Mobile browser business analysts to sync on the flows.Worked on presenting project status reports to upper management.Worked on integrating PayPal, Apple Pay and social media login features in the app.Worked on prioritizing the projects and scope of the projects with project manager, delivery manager and client partners.Worked on brainstorming new ideas for improving overall shopping experienceWorked on updating rewards program for the customersParticipated in implementing suggested size feature on the app and executed the pre and post production tasks like planning, documenting, analyzing, defining, implementing and testing.Perform UAT on all production releases.Lead on implementation of Marketplace items in Express mobile appLead on redesigning new credit card application flow end to end.

Worked in liaison with Business Stakeholders, scrum teams to translate business and system needs into Solution Requirements for Developers and Testers using Agile methodology.Single point of contact for a team of developers, testers and designers (both onsite and offshore) in order to maintain the business needs.Performed UAT for ongoing business process with the help of business and system requirements provided by the upper management.Worked in liaison with the business agencies to replicate the business rules for upcoming projects.Maintained insurance related business documents to explain the application behavior and business rules.Signs off on the story cards developed by developers and tested by the test team using RTC and RRC.Worked with analysts to make sure the system requirements are matching business requirements.Validated the business rules by testing the application for every project release.Worked with test leads to design test data based on business rules.Worked with developers to develop the system user friendly without confiscating the quality.Generated a final report for business stakeholders every release including all the generated quotes with graphical representation.Participated in designing, building and launching new products for auto and commercial insurance.Worked with design and third party vendors to incorporate new business rules in the application.Integral part of planning and designing new projects with business stakeholders.Worked as a business lead for the build team for redesigning the overall application including all products.

Worked on creating user stories and story mappingWorking directly with SME’s and banker to overview their procedures and feedback.Lead a project of enhancing the banker experience and make the application more user friendly and quicker.Hands on exposure working directly with Midware servicing team.Lead a project to minimize the account opening procedure which was highly appreciated by the upper management and helped banker to be more proficient.Created wire-frames and data flow diagrams using Microsoft Visio. Created project plans and scope of project.Conducted GAP analyses.Prioritized projects to meet all deadlines. Gathered requirements and feedback from Bankers on new enhancements and updates.Exposure of Agile environment. Conducted Iteration meeting and Daily Stand ups.Conducted team meetings and JAD sessions on bi-weekly basis.Responsible for training and updating authors on new enhancements and updates.Conducted UAT sessions on new releases.Ability to perform Data testing using SQL queries to pull information from database.In depth knowledge of JIRA tool for project management and defect tracking.Ability to train content authors on tools and techniques for content management. Responsible for creating chart sheet User Information files using Microsoft Excel.

Coordinated with Multiple Business Stakeholders, Product Owners and translates business and system needs into Solution Requirements for Designers, Developers and Testers using Agile methodology.Single point of contact for a team of developers, testers and designers (both onsite and offshore) for any clarifications around application related requirementsLead complex requirement analysis / research and validates the requirements with Business stakeholdersDelivered requirement artifacts in terms of story cards, detailed specification and requirement documents. Ability to visualize and document the functional requirements in smaller manageable/ deliverable chunks.Tested and analyzed each component/phase of the systems development life cycle including the project requirements, design and programs. Conducts quality-control tests and analyses to ensure that software meets or exceeds specified standards and end-user requirements.Maintained test plans, acceptance criteria and test cases using TFS.Possess firm grip on Microsoft Test Manager (MTM) for test cases execution.

Actively participated in all phases of SDLC.Gathered analyzed and documented both business and technical requirements from formal and informal sessions and validated the needs of the business stakeholders.Conducted user interviews with various stakeholders and documented business and functional requirements.Analysis of business requirements and system requirements of the client and also for Property and casualty modulesWorked on an application that took care of online account services which included Bill paying, checking the bill history, changing customer profile, ordering auto insurance ID cardsWorked on commercial lines, property and casualty insurance including both policy and claim processing and reinsurance.Played key role in System Development Life Cycle process consisting of Design and Gap Analysis, Business Requirements, Systems Requirements, Test Criteria, and Implementation to have the outputs of project.Followed the UML based methods using Microsoft Visio to create: Use Cases Diagrams, Activity Diagrams, State Chart Diagrams, Sequence Diagrams and Collaboration Diagrams.Analyzed system performance and initiated process improvement measures for mainframe andWeb-based applications.

Gathered high-level requirement for all the external projects in a release.• Created process diagrams for New Business, Renewal, Cancellation, Reinstatement, Billing for various lines of business (Fire, Auto, Commercial)• Prepared requirements document for Commercial Auto, Crime, Worker’s Compensation, Business Owners Policy, Commercial Output Policy, and Commercial Property Package.• Involved with the technical team in understanding the XML file format required for Split loss process and Billing process.• Created functional requirement documents for the impacting projects• Performed criteria table updates for each project.• Updated the impacted MS Access tables.• Worked extensively with MS Excel and MS access• Responsible for gathering requirements from users in operations group and performing data mapping for the application, confirm and vacillating the requirement at time of BA testing.• Participated in JAD sessions aimed at functional requirement walkthroughs for all the impacting projects and updated the documents based on recommendations (if any).