-Conducted thorough credit checks, analyzed financial statements & reports toassess creditworthiness and set loan limits/terms-Developed effective debt collection processes, communicated with customers toresolve billing disputes & maintained accurate payment records-Monitored credit exposure & aging receivables, collaborated with sales & customerservice to resolve credit issues, maintained up-to-date customer credit files-Prepared & presented reports on credit utilization & collection performance,analyzed credit data to identify trends & risks, provided actionable insights tomanagement-Collaborated with teams to identify & implement credit process improvements,stayed updated on industry trends & regulations, refined credit policies to mitigaterisk & optimize collections

-Increased on-time collections through strategic management of external softcollection agencies-Developed and implemented collection strategies that streamlined processes andboosted overall collection effectiveness-Provided regular, actionable performance feedback and fostered effectivecommunication within the collections team and with stakeholders

-Conducted in-depth credit assessments (credit checks & financial analysis) toensure customer creditworthiness, minimizing financial risk-Developed & implemented successful debt collection strategies, resolving billingdisputes & maintaining accurate financial records to optimize cash flow-Monitored credit exposure & collaborated with sales & customer service to identifyand resolve credit-related issues, safeguarding the financial health of the portfolio-Prepared & presented impactful reports on credit utilization & collectionperformance, uncovering trends & risks to guide process improvements & mitigatefinancial exposure

-Implemented cross-selling analytics, driving a 32% CAGR revenue increase forspecific products. Demonstrates proficiency in customer needs and revenuegeneration-Proficient in billing procedures & collection techniques (including skip tracing) toconsistently achieve internal collection targets across B2B & B2C segments-Ensured timely completion of billing inquiries and follow-ups, maintaining highcustomer satisfaction. Showcases commitment to customer experience andproblem-solving-Possess expertise in CRM Systems, Billing Systems (CBS), Oracle Reports -leveraging technology to improve efficiency. Analyzes and develops standards &action plans for process optimization

-Managed departmental functions, ensuring alignment with organizational goalsand driving overall efficiency. Contributed to designing functional and technicalspecifications for applications, boosting operational capabilities and performance-Executed proactive collection actions and developed strategies to optimizeaccounts receivable management and mitigate outstanding credit risks.-Prepared detailed monthly reports on payment collections, ensuring compliancewith telecom regulations-Analyzed collection data and prepared detailed reports, providing actionableinsights for strategic decision-making. This showcases your ability to translatedata into actionable results