Muhammad Saad Raees Email & Phone Number

Milton Keynes, England, United Kingdom

• Implementing cloud solutions, ensuring seamless integration with existing systems. • Tailor installations to meet client requirements and troubleshoot any related issues, including managing Windows desktop and server environments, performing upgrades, and applying patches.• Utilising router and basic firewall knowledge to ensure smooth communication between systems. • Build and install data onto the EPOS system based on client specifications and migrate data from legacy systems… Show more • Implementing cloud solutions, ensuring seamless integration with existing systems. • Tailor installations to meet client requirements and troubleshoot any related issues, including managing Windows desktop and server environments, performing upgrades, and applying patches.• Utilising router and basic firewall knowledge to ensure smooth communication between systems. • Build and install data onto the EPOS system based on client specifications and migrate data from legacy systems, ensuring accuracy and consistency.• Providing exceptional customer support during and after implementation, resolving technical issues and maintaining strong client relationships. • Leading EPOS system setup at client venues, configuring hardware and software components. Show less

United Kingdom

• Improve efficiency, cost savings, safety, and customer satisfaction by identifying and resolving issues with malfunctioning equipment and decommissioning distributed processing servers, routers, and switches.• Enhance customer experience, maximize productivity, and increase competitive advantage by installing and upgrading EPOS equipment in M&S stores and food halls across the UK.• Steer the installation and configuration of routers and switches into the store's communication… Show more • Improve efficiency, cost savings, safety, and customer satisfaction by identifying and resolving issues with malfunctioning equipment and decommissioning distributed processing servers, routers, and switches.• Enhance customer experience, maximize productivity, and increase competitive advantage by installing and upgrading EPOS equipment in M&S stores and food halls across the UK.• Steer the installation and configuration of routers and switches into the store's communication cabinet.• Carry out tasks, such as installing workstations in stores and food halls, configuring printers, and performing necessary software updates as required. Show less

London Colney, England, United Kingdom

• Adhered to Client Service Level Agreements (SLA), while detecting and resolving problems and ensuring complete customer satisfaction.• Enhanced security, better customer satisfaction, and decision-making by analyzing and diagnosing connectivity and functionality problems related to complex hardware and software issues.• Identified and resolved network issues, such as OSPF adjacency failures, interface failures, packet loss on circuits, missing VLANs on ports, and other related… Show more • Adhered to Client Service Level Agreements (SLA), while detecting and resolving problems and ensuring complete customer satisfaction.• Enhanced security, better customer satisfaction, and decision-making by analyzing and diagnosing connectivity and functionality problems related to complex hardware and software issues.• Identified and resolved network issues, such as OSPF adjacency failures, interface failures, packet loss on circuits, missing VLANs on ports, and other related problems.• Delivered remote assistance, and installed and configured routers and switches according to instructions provided by the NOC (Network Operations Center) team. Show less

Hatfield, England, United Kingdom

•Lead Officer on academic issues taking responsibility for communicating student views and interests in front of University officials due to which got exposure on Leadership and Problem-solving skills.• As an Education Officer, played an integral role to support the Student Rep System and helped other Sabbatical Officers in their interactions with Student Reps and SCOs due to which got a chance to upgrade my team player skill set. •Represented student views on educational support… Show more •Lead Officer on academic issues taking responsibility for communicating student views and interests in front of University officials due to which got exposure on Leadership and Problem-solving skills.• As an Education Officer, played an integral role to support the Student Rep System and helped other Sabbatical Officers in their interactions with Student Reps and SCOs due to which got a chance to upgrade my team player skill set. •Represented student views on educational support services (for e.g., the library and computing services) helped me in improving interpersonal skills Championing student feedback and a culture where students are seen as partners in their education. Show less

Hatfield, Hertfordshire, United Kingdom

•As a sole representative for the Postgraduate students, gained feedback on a regular basis and campaigned on issues which affected Postgraduate student university experience.•Supported activities such as Open Days, Freshers’, and official Students’ Union events andencouraged involvement of Postgraduate students which helped me in building my organizational skill set.•Being a critical thinker, identified issues and campaigned on what Postgraduate students felt they need in terms of… Show more •As a sole representative for the Postgraduate students, gained feedback on a regular basis and campaigned on issues which affected Postgraduate student university experience.•Supported activities such as Open Days, Freshers’, and official Students’ Union events andencouraged involvement of Postgraduate students which helped me in building my organizational skill set.•Being a critical thinker, identified issues and campaigned on what Postgraduate students felt they need in terms of support and better student experience. Show less

Pakistan

• Avoided outages and maximized uptime due to which got fundamental knowledge on Network Transmission by monitoring E1, E3, and DS3 links via NMS.• Developed knowledge and skills in resolving WMS (Work Management System) activities by providing co-location and POP (Point of Presence) support to AT&T for their MTC and Visa links that were deployed in Pakistan.• Succeeded in communicating and negotiating with third-party vendors by escalating fiber cuts and network power-related issues to… Show more • Avoided outages and maximized uptime due to which got fundamental knowledge on Network Transmission by monitoring E1, E3, and DS3 links via NMS.• Developed knowledge and skills in resolving WMS (Work Management System) activities by providing co-location and POP (Point of Presence) support to AT&T for their MTC and Visa links that were deployed in Pakistan.• Succeeded in communicating and negotiating with third-party vendors by escalating fiber cuts and network power-related issues to relevant teams and taking follow-up till the resolution of issues.• Collaborated with network technicians in installing routers, switches, and servers within the Data Room as per the requirement of the NOC team. Show less

Master'S Degree, Computer Networks & System Security With Advanced Research

Bachelor’S Degree, Electrical, Electronic And Communications Engineering Technology, 2:1