Muhammad Saad Raees Email & Phone Number

Milton Keynes, England, United Kingdom

• Implementing cloud solutions, ensuring seamless integration with existing systems.
• Tailor installations to meet client requirements and troubleshoot any related issues, including managing Windows desktop and server environments, performing upgrades, and applying patches.
• Utilising router and basic firewall knowledge to ensure smooth communication between systems.
• Build and install data onto the EPOS system based on client specifications and migrate data from legacy systems… Show more
• Build and install data onto the EPOS system based on client specifications and migrate data from legacy systems, ensuring accuracy and consistency.
• Providing exceptional customer support during and after implementation, resolving technical issues and maintaining strong client relationships.

United Kingdom

• Improve efficiency, cost savings, safety, and customer satisfaction by identifying and resolving issues with malfunctioning equipment and decommissioning distributed processing servers, routers, and switches.
• Enhance customer experience, maximize productivity, and increase competitive advantage by installing and upgrading EPOS equipment in M&S stores and food halls across the UK.
• Steer the installation and configuration of routers and switches into the store's communication… Show more
• Steer the installation and configuration of routers and switches into the store's communication cabinet.
• Carry out tasks, such as installing workstations in stores and food halls, configuring printers, and performing necessary software updates as required. Show less

London Colney, England, United Kingdom

• Adhered to Client Service Level Agreements (SLA), while detecting and resolving problems and ensuring complete customer satisfaction.
• Enhanced security, better customer satisfaction, and decision-making by analyzing and diagnosing connectivity and functionality problems related to complex hardware and software issues.
• Identified and resolved network issues, such as OSPF adjacency failures, interface failures, packet loss on circuits, missing VLANs on ports, and other related… Show more
• Identified and resolved network issues, such as OSPF adjacency failures, interface failures, packet loss on circuits, missing VLANs on ports, and other related problems.
• Delivered remote assistance, and installed and configured routers and switches according to instructions provided by the NOC (Network Operations Center) team. Show less

Hatfield, England, United Kingdom

• Lead Officer on academic issues taking responsibility for communicating student views and interests in front of University officials due to which got exposure on Leadership and Problem-solving skills.
• As an Education Officer, played an integral role to support the Student Rep System and helped other Sabbatical Officers in their interactions with Student Reps and SCOs due to which got a chance to upgrade my team.
• Represented student views on educational support… Show more
• Represented student views on educational support services (for e.g., the library and computing services) helped me in improving interpersonal skills Championing student feedback and a culture where students are seen as.

Hatfield, Hertfordshire, United Kingdom

• As a sole representative for the Postgraduate students, gained feedback on a regular basis and campaigned on issues which affected Postgraduate student university experience.
• Supported activities such as Open Days, Freshers’, and official Students’ Union events andencouraged involvement of Postgraduate students which helped me in building my organizational skill set.
• Being a critical thinker, identified issues and campaigned on what Postgraduate students felt they need in terms of… Show more
• Being a critical thinker, identified issues and campaigned on what Postgraduate students felt they need in terms of support and better student experience. Show less

Pakistan

• Avoided outages and maximized uptime due to which got fundamental knowledge on Network Transmission by monitoring E1, E3, and DS3 links via NMS.
• Developed knowledge and skills in resolving WMS (Work Management System) activities by providing co-location and POP (Point of Presence) support to AT&T for their MTC and Visa links that were deployed in Pakistan.
• Succeeded in communicating and negotiating with third-party vendors by escalating fiber cuts and network power-related issues to… Show more
• Succeeded in communicating and negotiating with third-party vendors by escalating fiber cuts and network power-related issues to relevant teams and taking follow-up till the resolution of issues.
• Collaborated with network technicians in installing routers, switches, and servers within the Data Room as per the requirement of the NOC team. Show less

Master'S Degree, Computer Networks & System Security With Advanced Research

Bachelor’S Degree, Electrical, Electronic And Communications Engineering Technology, 2:1