Lead - Operations & Program Management
Bengaluru, Karnataka, India
Handling the Business & Operations for this new category.- Travelled extensively across 9 cities, and established operations for a client within a challenging time frame of just 4 months.- Led end-to-end recruitment, training, and management of a high-performing team of 9 city operational leads, and 200+ executives. - Oversaw day-to-day operations, including a live support and program management team, ensuring smooth execution and delivery.- Built strong relationships with… Show more Handling the Business & Operations for this new category.- Travelled extensively across 9 cities, and established operations for a client within a challenging time frame of just 4 months.- Led end-to-end recruitment, training, and management of a high-performing team of 9 city operational leads, and 200+ executives. - Oversaw day-to-day operations, including a live support and program management team, ensuring smooth execution and delivery.- Built strong relationships with internal teams and external partners, fostering collaboration and growth.- Continuously improved processes by reviewing key metrics, boosting operational efficiency and workflow.- Collaborated with the engineering team to implement new solutions, enhancing customer experiences. Show less