UGrow Digital Agency is a one stop digital marketing & technology company that serve client across multiple industries.Job Description:1. Led a team of 20, including 4 supervisors, managing the entire business operations division. 2. Created and managed internal workflows and system implementations. 3. Oversaw daily operations across all departments, including Production, Digital Marketing, IT, Finance, and HR. 4. Led pitching/client acquisition efforts to acquire new clients, securing one major client every month. 5. Achieved 100% of KPIs established at the start of campaigns. 6. Managed budgeting and forecasting for operational and campaign costs.

Job Description:1. Led a team of 8 that handles content creation, social media management and digital marketing 2. Created and managed internal workflows and system implementations.3. Achieved 100% of KPIs established at the start of campaigns. 4. Managed budgeting and forecasting for campaign costs.

Subsidiary of a Property Developer Group, Engaged in Property SalesJob Description:1. Established the workflow and team for the marketing division.2. Led the marketing process for the parent company's properties.3. Sold all properties (customer pay for down payment) in one of the pilot projects within 6 months.4. Developed the after-sales process and team to handle the administrative requirements of the transactions.

Singapore Airlines is a leading global carrier renowned for its exceptional service, innovation, and operational excellence.Role Description:1. Coordinated aircraft arrivals and departures, ensuring efficient turnaround times. 2. Managed passenger check-in, boarding processes, and baggage handling. 3. Ensured compliance with safety regulations and operational procedures. 4. Liaised with ground handling teams, air traffic control, and other departments to facilitate smooth operations. 5. Conducted regular audits and inspections to ensure adherence to quality standards and protocols. 6. Trained and supervised ground staff to ensure consistent service quality and adherence to procedures.

Role description:1. Prepared comprehensive administrative documents related to flight operations. 2. Monitored and coordinated flight schedules with the Operational team. 3. Compiled and presented daily reports on flight operations.

Role description:1. Coordinated flight schedules and activities to ensure timely departures and arrivals.2. Liaised with airline representatives & ground handling teams, for smooth operations and seamless travel experience for passenger3. Provided professional and courteous assistance to passengers during check-in, boarding, and baggage handling processes.4. Ensured compliance with safety regulations and security procedures at all times.