• Managed the hardware and software aspects of devices like laptops, tablets, and smartphones for the Metropolitan Police, ensuring an adequate stock of equipment. Cultivated strong face-to-face communication skills.• Conducted daily tasks involving testing, repairs, responding to client/user inquiries, handling tickets, and configuring hardware/software for laptops, tablets, and smartphones within specified timeframes (SLA).• Maintained records by utilizing ServiceNow / Excel for asset management, including recording, monitoring, and documenting the movement of goods/equipment (CMDB) to meet end-user needs.

• Data Management: Collect, organize, and maintain operational data, records, and documentation, ensuring accuracy and confidentiality• Analysing reports and presentations on operational performance metrics to identify areas for improvement• Technology Utilisation: Utilise relevant software tools and technologies to streamline operational tasks, enhance data management, and improve overall efficiency• Risk Management: Assist in identifying and assessing operational risks, contributing to the development and implementation of risk mitigation strategies and contingency plans for assets management • Problem-solving: Assist customers in troubleshooting problems services, providing effective and timely solutions• Fleet Management: Maintaining accurate and up-to-date records of all fleet, including their specs, issuing the correct documents, maintenance history, reporting faults and managing service plans

• Resource Management• Conducting regular inventory audits • Managing data for Central East Borough • Establishing protocols to minimise problems• Team Collaboration• Developing action plans to facilitate smooth operations• Assisting in problem-solving and gaining a comprehensive understanding of various processes• Preparing and organizing for upcoming events, streamlining processes to ensure task completion

Responsibilities and Experience: • Dealing with payments & admission• Deal with telephone and email enquiries• Monitoring classes • Handling complaints • Handling confidential paperwork • Keep diaries and arrange appointments• Monitoring student attendance• Using initiative and organisational skills to accomplish tasks• Proficient in using Excel & MS Word