Muhammad Saiful Imran Email and Phone Number

Directly involve in creating SOPs and Service Recoveries:- Grant approval for Refund- Grant approval for case to case basis- Discuss and initiate SOPs- Discuss and initiate Service Recovery Package- Enhancing superb SR package for user retention- Provide guideline / coaching to front liners- Give out initiative to increase front liners performance

Specializing in Social Media Communication, Social Media Marketing and Social Media Analysis. Job scope:1) Handle Social Media Communication in group with large target audiences (15 million followers)2) Delegate information and assistance on Shopee Facebook3) Engage and assist users on Shopee Twitter4) Oversee and engage users directly via Google Play and Apple Store5) Ensure fun chat while assisting users on Instagram6) Take on Shopee Official Account project7)… Show more Specializing in Social Media Communication, Social Media Marketing and Social Media Analysis. Job scope:1) Handle Social Media Communication in group with large target audiences (15 million followers)2) Delegate information and assistance on Shopee Facebook3) Engage and assist users on Shopee Twitter4) Oversee and engage users directly via Google Play and Apple Store5) Ensure fun chat while assisting users on Instagram6) Take on Shopee Official Account project7) Assign daily tasks and construct meeting report8) Conduct Social Media Analysis to optimize engagement Show less

Specialized in corporate communication, social media communication and digital marketing. Job scope:1) Maintain the e-Commerce and website of the company.2) Handle e-Commerce and website communications.3) Handle e-Commerce and website day to day operations.4) Cooperate in organizing and attending events and trade affairs.5) Generate refund for all failed transactions on e-Commerce.6) Execute reports as scheduled.7) Assist in other digital related matters, from… Show more Specialized in corporate communication, social media communication and digital marketing. Job scope:1) Maintain the e-Commerce and website of the company.2) Handle e-Commerce and website communications.3) Handle e-Commerce and website day to day operations.4) Cooperate in organizing and attending events and trade affairs.5) Generate refund for all failed transactions on e-Commerce.6) Execute reports as scheduled.7) Assist in other digital related matters, from planning to execution. Show less

A specialist in digital platform communication. Job scope:1) Communicate with customers on digital platform (e.g. Marketing/Social Media Interactions/Twitter/FB/Webchat).2) Support data entry, order processing and report.3) Attend to conference call organized by stakeholders to execute marketing campaign.4) Negotiate with different departments to ensure billing cases are resolved in a timely manner.5) Provide assistance to Digital Support Manager.6) Utilise different… Show more A specialist in digital platform communication. Job scope:1) Communicate with customers on digital platform (e.g. Marketing/Social Media Interactions/Twitter/FB/Webchat).2) Support data entry, order processing and report.3) Attend to conference call organized by stakeholders to execute marketing campaign.4) Negotiate with different departments to ensure billing cases are resolved in a timely manner.5) Provide assistance to Digital Support Manager.6) Utilise different type of CRM systems (e.g. BCC/Icon/Pegasus/CSR/SMART/Tallyman). Show less

Management Trainee. Job scope:1) Acquire customers with various types of banking products.2) Practice and adhere to banking regulation3) Produce weekly report.4) Hold on to integrity whole-heartedly in delivering services (PDPA).5) Utilise target market to maximize company's profits.6) Attend to weekly meeting with general manager/Head of Department to share relevant ideas in driving the company forward.