Muhammad Samad Email & Phone Number

Dubai, Dubai, United Arab Emirates

Project Management Sales

Karāchi, Sindh, Pakistan

• Developing a solid and trusting relationship between major key clients and company• Resolving key client issues and complaints• Developing a complete understanding of key account needs• Anticipating key account changes and improvements• Managing communications between key clients and internal teams• Managing account team assigned to each client• Strategic planning to improve client results• Negotiating contracts with the client and establishing a timeline of… Show more • Developing a solid and trusting relationship between major key clients and company• Resolving key client issues and complaints• Developing a complete understanding of key account needs• Anticipating key account changes and improvements• Managing communications between key clients and internal teams• Managing account team assigned to each client• Strategic planning to improve client results• Negotiating contracts with the client and establishing a timeline of performance• Establishing and overseeing internal budgets with the company and external budgets with the client.• Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met.• Collaborating with the sales team to maximize profit by up-selling or cross-selling• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training• Meeting all client needs and deliverables according to proposed timelines• Analyzing client data to provide customer relationship management• Expanding relationships and bringing in new clients Show less

Pakistan

• Responsible for Call monitoring.• Work with Deputy Customer Service Manager / CS Manager to communicate and implement the approved procedures for handling call volumes and queries over calls with FedEx policies and country specific requirements.• Ensure compliance for KPI`s by doing call quality audits.• Lead, motivate and supervise Contact Centre team to ensure that all queries over calls are answered promptly with SOP.• Responsible for weekly & monthly call center… Show more • Responsible for Call monitoring.• Work with Deputy Customer Service Manager / CS Manager to communicate and implement the approved procedures for handling call volumes and queries over calls with FedEx policies and country specific requirements.• Ensure compliance for KPI`s by doing call quality audits.• Lead, motivate and supervise Contact Centre team to ensure that all queries over calls are answered promptly with SOP.• Responsible for weekly & monthly call center performance reports.• Responsible to forecast upsurge by using the forecasting tool.• Maintenance of the upsurge by utilizing the backup / tracing team.• Responsible for coaching and counselling.• To conduct weekly de-briefing sessions with contact center team.• Responsible to maintain duty roster for contact center team. Show less