As a Complaint Management Executive at Zellbury, I oversee all post-order related queries. My key responsibilities include:Arranging exchange shipments for customer articles through multiple courier services.Tracking exchange shipments via email and conducting follow-ups to ensure timely delivery.Managing claims related to shipments and maintaining accurate order data to enhance operational efficiency.I am committed to delivering excellent customer service and resolving issues effectively to ensure a positive experience for our clients.

● Maintaining a positive, empathetic, and professional attitude toward customers at all times.● Respond promptly to customer inquiries.● Communicating with customers through various channels.● Acknowledging and resolving customer complaints.

● Proven ability to learn quickly and adapt to new situations.● Proven ability to develop and implement creative solutions to complex problems.● Organized and detail-oriented with a strong work ethic.● Excellent communication skills, both verbal and written.

● To handle customer complaints and ensure First Contact Resolution.● Data analyzing for required SOP updates of the CS team.● Provide one-stop quality information to ensure a positive customer experience.

● Documentation, contracts and another information collector● Invoice Generator

● Evaluating, selecting, retrieving and arranging materials.● Answering inquiries.● Making elastic search of archived data.