Muhammad Sameer Ayub Email & Phone Number

Karāchi, Sindh, Pakistan

Karāchi, Sindh, Pakistan

As a Complaint Management Executive at Zellbury, I oversee all post-order related queries. My key responsibilities include:Arranging exchange shipments for customer articles through multiple courier services.Tracking exchange shipments via email and conducting follow-ups to ensure timely delivery.Managing claims related to shipments and maintaining.

Karāchi, Sindh, Pakistan

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.

Karāchi, Sindh, Pakistan

Karāchi, Sindh, Pakistan

• Proven ability to learn quickly and adapt to new situations.
• Proven ability to develop and implement creative solutions to complex problems.
• Organized and detail-oriented with a strong work ethic.
• Excellent communication skills, both verbal and written.

Karāchi, Sindh, Pakistan

• To handle customer complaints and ensure First Contact Resolution.
• Data analyzing for required SOP updates of the CS team.
• Provide one-stop quality information to ensure a positive customer experience.

Karāchi, Sindh, Pakistan

• Documentation, contracts and another information collector
• Invoice Generator

Karāchi, Sindh, Pakistan

• Evaluating, selecting, retrieving and arranging materials.
• Answering inquiries.
• Making elastic search of archived data.