I am pleased to announce that I have taken on the role of Operations Manager in the Revenue Cycle Management (RCM) department at Hubkom Solutions.In this new position, I am eager to leverage my experience in Steamed line operations optimization, team leadership, and financial analysis to drive operational excellence and enhance the efficiency of our revenue cycle processes. My focus will be on implementing strategies that not only streamline operations but also improve overall performance and client satisfaction.I am incredibly grateful for the support of my colleagues and mentors throughout my journey. Their insights and encouragement have been invaluable, and I look forward to collaborating with such a talented team as we work towards our goals.As I transition into this role, I am committed to fostering a culture of continuous improvement and innovation within the department. I believe that with a shared vision and collaborative efforts, we can achieve remarkable outcomes.Thank you to everyone who has been part of my career path thus far. I am excited about this new chapter and the opportunities that lie ahead!

Results-driven Assistant Manager with six years of experience in medical billing and revenue cycle management, leading teams to achieve exceptional performance and driving revenue growth. Proven track record of success in managing day-to-day operations, implementing process improvements, and ensuring compliance with regulatory requirements.Responsibilities:Supervised and mentored a team of medical billing and revenue cycle management professionals to achieve performance goals and objectives.Coordinated and managed the daily operations of medical billing, insurance follow-up, and patient collections.Implemented process improvements to increase efficiency, reduce errors, and enhance revenue cycle performance.Conducted regular quality assurance audits to ensure compliance with regulatory requirements and company policies.Analyzed and resolved complex billing and revenue cycle issues, collaborating with healthcare providers and insurance companies.Developed and maintained relationships with key stakeholders, including healthcare providers, insurance companies, and patients.Provided training and education to staff on medical billing and revenue cycle management best practices.Assisted in the development and implementation of company policies and procedures.Participated in special projects and initiatives to drive revenue growth and improve operational efficiency.

As the Account Receivable Team Lead at Hubkom, I lead a team responsible for managing the accounts receivable processes for our clients. In this role, I leverage my expertise in medical billing, denial management, and revenue cycle management to ensure the efficient operation and effective resolution of client queries.I am dedicated to optimizing revenue cycles and enhancing overall financial performance for our clients. By implementing best practices and fostering a culture of continuous improvement, I strive to exceed client expectations and drive positive results.In addition to managing daily operations, I collaborate with cross-functional teams to identify and implement process improvements. Through effective communication and strategic planning, I aim to streamline operations and enhance the overall client experience.I take pride in leading by example and nurturing a team culture that values professionalism, excellence, and teamwork. I am committed to developing my team members' skills and capabilities, empowering them to succeed and grow within the organization.Overall, my goal as an Account Receivable Team Lead is to drive operational excellence, deliver exceptional results, and contribute to the overall success of Hubkom and our clients.

Experienced Interlocutor skilled in assessing communication skills of candidates through simulated conversations and interviews. Proven ability to evaluate verbal and non-verbal cues, identify strengths and weaknesses, and provide constructive feedback to enhance communication effectiveness.Responsibilities:Conducted communication tests with candidates to assess their verbal and non-verbal communication skills.Engaged in simulated conversations and interviews to evaluate candidates' ability to articulate thoughts, respond to questions, and interact with others.Assessed candidates' communication strengths and weaknesses, providing constructive feedback and recommendations for improvement.Developed and utilized testing materials, scenarios, and evaluation criteria to ensure fair and accurate assessments.Maintained confidentiality and ensured a professional testing environment.

Achievements and responsibilities: • Conducts regular and periodic meetings with the team, to ensure the Implementation of all plans, programs, and projects strictly adhering to prescribed deadlines and schedules.• Ensure KPIs are being met while maintaining both qualitative and quantitative stats • Provides encouragement to team members, identifying areas for new training or skill checks.• Assists management with hiring processes and new team member training• Reporting on department metrics in monthly Operational and Quality meetings, as well as preparing and communicating reporting for Management Review• Weekly/Monthly meeting with clients to ensuring their satisfaction
.• Conducts team meetings to update members on best practices and continuing expectations• Generates and shares comprehensive and detailed reports about team performance, mission- related objectives, and deadlines• Ensures company brand materials and physical working spaces meet and exceed company presentation standards• Provides quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints.

Making outgoing calls in order to obtain benefits of insurance. Research, review, evaluate and resolve billing process issues and revenue collections. Execute the preparation of statements and bills, resolve discrepancies in accounting records. Ensure that claims are submitted in an accurate and timely manner. Review transmissions reports on a weekly basis. Enter EOB’s in a timely and accurate manner. Ensure that account receivable is accurate and up to date. Ensure timely collection of revenue by resolving billing issues. Maintaining customer relations. Performs various collection actions including contacting patients by phone, correcting and resubmitting claims to third party payers. Collaborated with office manager to improve billing and collection processes.

My responsibilities and expertise were:Medical Billing & CodingQuality Assurance Denial ManagementAR Management Rejection/Problem Solving ERA/EFT Enrollment

Revenue cycle management including patient insurance verification, billing and coding, payment posting and collections. Complete financial and practice management reporting. Core objects1. Daily Billing Submissions2. Real-time claim tracking3. Payment Posting4. Patient Insurance Verification 5. Insurance Company Collections