Muhammad Sameer Sabir Email & Phone Number

Pakistan

Karachi, Pakistan

Karachi, Pakistan

- Managing Servers including Domain Controllers, Email Server, Antivirus Server, ISA/Forefront TMG Server, File Server, and Hyper-V Hosts etc.- Ensuring that the network infrastructure is up and running for central office and branch network- Ensuring that data center environment is up to standards- Maintaining firewall (Juniper), its policies, and updates- Performing regular backups of servers using HP Data Protector Manager and ensure restorability and DR- Protecting the network from internal or external security threats and ensuring data security- Monitoring system performance regularly and perform tuning activities when required- Applying operating system updates, patches, and configuration changes- Analyzing system logs and identifying potential issues with computer systems- Introducing and integrating new technologies into existing data center environments- Performing routine audit of systems and software- Installing and configuring new hardware and software- Adding, removing, or updating user account information, resetting passwords, etc.- Answering technical queries and assisting users- Troubleshooting any reported problems

Karachi, Pakistan

- Analyzing Sales and Support calls and evaluating them on the basis of a set of parameters- Helping the agents on how to achieve best quality with the help of feedback

Karachi, Pakistan

- Built the IT infrastructure from the scratch including Network, Servers, Workstations- Managed IT department in relation to Human & Technical resources- Facilitated more than 50 users including Call Center Operations and Corporate staff- Managed Servers including Predictive Dialer, Domain Controller and ISA Server- Managed Email Accounts, Active Directory, Group Policies, Shared Folders, User Folders and Permissions- Ensured and enhanced Data Security, Privacy and Backup- Designed IT Policies, Documentation & SOP’s- Supervised Correspondence with vendors; ISP’s, VoIP Providers and clients

- Worked with the Training Department in relation to eLearning Solutions (WebEx and Ensign Learning Management Suite) providing Technical Assistance for Interactive Online Learning Sessions- Assisted in EDLinks, a set of World Bank funded projects to provide IT training to Government Officials- Technically assisted Training Department in conducting Motivational WorkshopsWas promoted from the position of "Collection / Litigation Officer" in August 2009.

Dubai Islamic Bank, Karachi, Pakistan

- Was stationed at Dubai Islamic Bank - Head Office- Maintained a 3-storey branch Network, Connectivity, Servers, Email, Avaya PABX, Audix Voicemail, Hardware / Software Provision- Provided Technical Support to over 100 users

- Managed Network Environment- Provided Hardware / Software troubleshooting- Handled correspondence with Foreign Principals- Assisted Accounts and Administration Dept. during several Projects and an Audit

Master’S Degree, Information Technology

Bachelors In Commerce, Commerce, Business Studies, Accounting, 1St Division