Served as an IT Consultant at a contracting company, providing specialized support across multiple business sectors, including logistics, ERP systems, and supply chain management.• Analyzed and assessed business needs in logistics and supply chain operations, identifying opportunities for technological improvements and efficiency gains.• Implemented ERP solutions tailored to the specific requirements of different business sectors, streamlining processes and enhancing data… Show more Served as an IT Consultant at a contracting company, providing specialized support across multiple business sectors, including logistics, ERP systems, and supply chain management.• Analyzed and assessed business needs in logistics and supply chain operations, identifying opportunities for technological improvements and efficiency gains.• Implemented ERP solutions tailored to the specific requirements of different business sectors, streamlining processes and enhancing data accuracy.• Collaborated with cross-functional teams to gather requirements, ensuring alignment between IT solutions and business objectives.• Developed and delivered training sessions for staff on new systems and tools, promoting user adoption and maximizing the effectiveness of implemented solutions.• Supported integration efforts between various software systems to enhance communication and data flow across departments.• Provided ongoing technical support and troubleshooting for ERP systems, ensuring minimal downtime and quick resolution of issues.• Conducted regular assessments of technology infrastructure to identify areas for improvement, recommending upgrades and new technologies as needed.• Assisted in vendor selection and management, ensuring that the company received the best solutions and services for its IT needs.• Maintained documentation of processes, system configurations, and user manuals to facilitate knowledge sharing and continuity.• Contributed to the development of strategic IT plans that align with organizational goals, ensuring that technology investments support business growth. Show less

I empower startups, SMEs, and enterprises by providing end-to-end consultation in technology adoption, AI solutions, digital marketing, and online presence strategies. My goal is to bridge the gap between business goals and cutting-edge digital technologies, helping organizations achieve sustainable growth and operational efficiency.Key Focus Areas:• **Technology & AI Solutions:** - Advised businesses on AI tools and automation frameworks to optimize workflows. -… Show more I empower startups, SMEs, and enterprises by providing end-to-end consultation in technology adoption, AI solutions, digital marketing, and online presence strategies. My goal is to bridge the gap between business goals and cutting-edge digital technologies, helping organizations achieve sustainable growth and operational efficiency.Key Focus Areas:• **Technology & AI Solutions:** - Advised businesses on AI tools and automation frameworks to optimize workflows. - Integrated AI-driven CRM systems, improving customer satisfaction and retention. - Developed custom solutions using Large Language Models (LLMs) for chatbots, analytics, and content generation.• **Digital Marketing & Online Presence:** - Designed and implemented digital marketing strategies (SEO, social media, and paid campaigns) to boost brand visibility. - Developed content strategies to enhance engagement on multiple platforms, resulting in increased traffic and leads. - Consulted on building personal brands and corporate digital presence, ensuring cohesive online strategies.• **Web and Digital Presence Development:** - Helped businesses create professional websites, landing pages, and optimized digital channels. - Implemented analytics and tracking tools to measure online performance and customer behavior effectively. - Delivered personalized strategies for clients to scale e-commerce platforms and online engagement.Key Achievements:• Successfully launched 20+ technology and marketing projects for startups and SMEs.• Improved client digital presence by 40% through targeted SEO, content optimization, and social strategies.• Helped organizations automate routine tasks using AI-powered tools, achieving 25% operational efficiency gains.• Increased client engagement and lead generation by 30% using AI-based digital marketing campaigns. Show less

Developed and deployed AI-based marketing strategies using predictive analytics and audience segmentation for precise targeting.• Implemented AI-powered chatbots and virtual assistants to improve customer interaction and response time.• Designed personalized email campaigns and content recommendations using AI tools, increasing lead conversion.**AI Agents & Process Automation:**• Automated repetitive marketing tasks using AI agents, resulting in faster campaign… Show more Developed and deployed AI-based marketing strategies using predictive analytics and audience segmentation for precise targeting.• Implemented AI-powered chatbots and virtual assistants to improve customer interaction and response time.• Designed personalized email campaigns and content recommendations using AI tools, increasing lead conversion.**AI Agents & Process Automation:**• Automated repetitive marketing tasks using AI agents, resulting in faster campaign execution and better ROI tracking.• Trained marketing teams to use AI platforms like ChatGPT and content automation tools for improved efficiency.• Leveraged LLMs (Large Language Models) to generate high-quality content, SEO blogs, and social media posts in real-time.**Digital Presence Building:**• Created SEO-optimized websites, landing pages, and e-commerce platforms, driving traffic and improving visibility.• Implemented analytics and AI tools to monitor web performance, user behavior, and campaign success.• Advised on social media strategies and paid advertising campaigns to align with business objectives.**Key Achievements:**• Increased customer engagement by 35% through AI-powered personalized content and targeted ads.• Automated 50% of repetitive marketing tasks with AI agents, reducing manual workload and improving efficiency.• Conducted 10+ training sessions on AI tools and digital automation for marketing teams and business owners.• Boosted client website traffic by 40% and improved conversion rates by 25% using data-driven marketing strategies. Show less

Collaborated with clients, stakeholders, and internal teams to gather, analyze, and refine requirements, aligning expectations on deliverables.• Acted as a liaison between clients and developers, ensuring smooth communication and timely feedback resolution.• Managed client approvals across designs, prototypes, and final deliveries, ensuring projects stayed on track.• Coordinated with front-end, back-end, and QA teams to meet deadlines and deliver high-quality solutions.•… Show more Collaborated with clients, stakeholders, and internal teams to gather, analyze, and refine requirements, aligning expectations on deliverables.• Acted as a liaison between clients and developers, ensuring smooth communication and timely feedback resolution.• Managed client approvals across designs, prototypes, and final deliveries, ensuring projects stayed on track.• Coordinated with front-end, back-end, and QA teams to meet deadlines and deliver high-quality solutions.• Organized kickoff meetings to align teams on timelines, deliverables, and resource requirements.• Developed technical proposals, flowcharts, and algorithms, translating business needs into actionable solutions.• Assisted in bidding on the Etimad Portal, preparing proposals, cost estimates, and quotations.• Supported pre-sales efforts by addressing technical inquiries, clarifying deliverables, and preparing bids and presentations.• Managed quotations, purchase orders, and invoices via CRM, streamlining financial operations.• Tracked project progress through CRM tools, monitoring leads, milestones, and approvals.• Efficiently managed scope changes, adjusting timelines and resources with stakeholder collaboration.• Collaborated with QA teams to align test plans with requirements and ensure product quality.• Led user acceptance testing (UAT) with clients, ensuring smooth handover and post-delivery support.• Developed and reviewed contracts, SLAs, and agreements, ensuring alignment with business and legal objectives.• Handled client escalations, resolving issues through cross-team coordination.• Automated CRM workflows, cutting manual tasks by 40%.• Managed payments, invoicing, and KPIs with finance teams via CRM.• Played a key role in winning Etimad bids.• Simplified processes with flowcharts, optimized workflows to boost efficiency by 20%, reduced delays by 30%, and managed 15+ projects on time.• Built strong client relationships, driving repeat business. Show less

Served as a Customer Support Representative at a PCR testing company, providing exceptional service to clients and facilitating a smooth testing process.• Responded to customer inquiries via phone, email, and chat, addressing questions about PCR testing procedures, results, and turnaround times.• Guided clients through the registration process, ensuring a seamless experience from appointment scheduling to sample collection.• Provided detailed information about testing locations,… Show more Served as a Customer Support Representative at a PCR testing company, providing exceptional service to clients and facilitating a smooth testing process.• Responded to customer inquiries via phone, email, and chat, addressing questions about PCR testing procedures, results, and turnaround times.• Guided clients through the registration process, ensuring a seamless experience from appointment scheduling to sample collection.• Provided detailed information about testing locations, hours of operation, and insurance acceptance to assist customers in making informed decisions.• Assisted in troubleshooting issues related to test results, including delays, discrepancies, and follow-up procedures.• Maintained accurate records of customer interactions, feedback, and resolutions to enhance service quality and improve operational efficiency.• Collaborated with laboratory personnel to ensure accurate and timely processing of tests, facilitating communication between customers and technical teams.• Developed and maintained a comprehensive knowledge base on PCR testing protocols and company policies to provide accurate and consistent information.• Participated in training sessions to stay updated on new testing methods and customer service best practices.• Contributed to a positive team environment by sharing insights and strategies for improving customer support and service delivery.• Achieved high customer satisfaction ratings through effective problem-solving and attentive support, fostering strong client relationships. Show less