Muhammad Sami Email & Phone Number

Karāchi, Sindh, Pakistan

• Led Salesforce Marketing Cloud expertise, creating personalized AMPscript email templates.• Developed audience filters and utilized Personalization Studio for community site engagement.• Crafted Cloud Pages with AMPscript, SSJS, and integrated Salesforce Sales/Service Cloud.• Wrote Apex code and developed Lightning Web Components and Aura components for preference centers and unsubscribe pages.Marketing Cloud:• Implemented marketing campaigns with Journey Builder, Email Studio, and Automation Studio.• Utilized Marketing Cloud Connect, Data Stream, and AMP Script.• Achieved a 20% reduction in email bounce rates.• Managed subscriber data, import, segmentation, and designed 50+ mobile-responsive email mock-ups.Service Cloud: • Implemented Omni-Channel functionality in Salesforce Service Cloud.• Integrated email, chat, and web channels for centralized interactions.• Created reports and dashboards to track performance metrics.• Customized routing rules for efficient case and lead distribution.• Designed custom flow for automating case spam marking.• Included user-friendly interfaces, validation rules, and error handling in the automation.

Executive Towers

• Mastered software development, project management, and team leadership for multiple projects.• Key role in Roshan Digital Account application project.• Created intranet for BankIslami linking 240+ branches.• Led website redesign resulting in 40% user engagement increase.• Managed diverse projects: branch branding automation, digitization of General Banking Manual, and oversight of bank’s chatbot and social media channels.• Impact: Operations across 300+ branches enhanced.

Karachi

• Designed Nizwa Bank's portal using ASP.NET REST APIs, jQuery/AJAX, and Materialize CSS, featuring multiple dashboards.• Integrated payment methods for Pay Axis using .NET MVC.• Developed Prism internet banking app with Bootstrap, jQuery, and AJAX.• Built IRIS banking switch CMS on ASP.NET with Kendo UI.• Created client web app with API integration and Materialize CSS.• Converted conceptual ideas into 25 web pages using HTML/CSS.• Proficient in Bootstrap, Kendo UI, Materialize CSS, JavaScript, and jQuery for UI enhancement.

• Led ASP.NET development for an e-commerce platform, serving 100,000+ users, designing product listings, carts, checkouts, and user management.• Supported creation of a service delivery app for order management and real-time tracking.• Excelled in backend tech, mastering database design, optimization, and architecture.• Enhanced NopCommerce for 50,000+ customers through MVC-based e-commerce enhancements.• Conducted product testing, authored training for 200+ users, and proposed system enhancements.• Launched ASP.NET project with REST APIs, integrating Materialize CSS/JS for client interfaces.