Muhammad Saqib Email & Phone Number

Led a team of 25 customer service agents, improving team efficiency by 25% through targeted coaching and process optimization. Implemented a customer feedback loop that led to a 15% increase in customer satisfaction scores over a 6-month period. Collaborated with cross-functional teams to streamline gate operations, resulting in a 10% increase in on-time departures. Spearheaded the adoption of a new ticketing system, reducing check-in times by 5 minutes per passenger. Orchestrated employee participation in safety training programs, achieving a 20% reduction in workplace incidents. Championed an initiative to enhance the lost luggage claim process, recovering 500 items for customers within the first quarter of implementation.

Resolved customer inquiries, complaints, and technical issues promptly and effectively, ensuring a positive customer experience. Maintained detailed records of customer interactions, transactions, comments, and complaints using the company's CRM system. Handled a high volume of calls daily, consistently meeting or exceeding performance targets and service level agreements SLAs). Educated customers about Ufone GSM's products, services, promotions, and policies to enhance their understanding and satisfaction. Achieved and maintained high customer satisfaction ratings and received positive feedback from customers and supervisors.

Conducted thorough inspections of products at various stages of the production process to ensure adherence to quality standards and specifications. Monitored and assessed raw materials, in-process products, and finished goods for defects and deviations from quality standards. Prepared detailed inspection reports, highlighting findings, issues, and recommendations for quality improvements. Maintained and calibrated inspection tools and equipment to ensure accuracy and reliability.

Bachelor Of Commerce

Electronics

Bachelor'S Degree, Business/Commerce, General