Relationships officer and Sales Executives (Digiflow Team)The Datafolw group is the leading global provider of specialized primary source verification (PSV) screening solutions,Serving client in GCC,UK,US,KSA,UAE,Bahrain,Qatar,Kuwait,Jordan,Lebanon.This role will be responsible for communicating with various issuing authority as well as a third party vendor a cross multiple locations with the main purpose of successfully obtaining completeIdentify and create new partner opportunities and maintain existing partner relationships - Reach out to prospective IA partner via email, cold calls, face to face meetings - Prepare, plan, execute research and analysis on universities, colleges, licensing authorities and employers to be targeted - Execute sign ups with universities, colleges, licensing authorities and employers as partner on Digiflow.net portal.- Provide continued support to the partners, maintain a long term relationship and maximize other opportunities through these partners.- Drive seamless and continues improvement of the product experience through close interactions with the partners.- Work with intra-depratment leadership to develop and implement highly effective sales plans for multiple target partners - Build sustainable sales pipeline.

Identify opportunities (lead generation) and generate sales from your country of residence.Build and maintain strong customer relationships and assist with all relevant client checks.Review Trade Finance client information in respect of Anti-Money Laundering (AML), Know Your Customer (KYC) and Counter-Terrorism Finance (CTF) requirements.

Responds to and manages complaints and escalations from clients and customers for a company or organization.Responsible for managing escalations relating to products or services, handling problem tickets, and providing feedback to Careem management regarding customer issues.Maintain a courteous and calm manner at all times to de-escalate stressful situations•Identify and assess customersʼ needs to achieve satisfaction •Handle customer complaints, and provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution•Build sustainable relationships and trust with customer accounts through open and interactive communicationSubject matter Expert (SME) 3/2022 Assisting agents to provide the best experience for the customers meeting their expecta-tionsSupporting newcomers•Handling customer escalations•Tasks delegation from upper manager•Supporting the floor and handling agents inquiries

Handle customer inquiries completely and accurately.Use customer service skills to optimize the opportunity of each customer contact.Use all acquired skills from RCC training to maintain the call duration within agreed limits and meet SLA, in order to reduce costs and maximize revenue.Enter customer data and other relevant information into the call center database as required.Maintain confidentiality of RCC client and customer data.

Responsible for marketing the new products of well reputed companies like Nestle and Pepsico.Responsible for Providing special assistance to guests with needs who visit the pose.Responsible for selling the brand-new products.

Responsible for a production line and maintaining its productivity throughout the day.Responsible for making sure to hand the production to hub through logistics.