- Monitoring and management of the TNS payments network- Responsible for monitoring the health of network connectivity, performance, and logging of all service incidents in the incident management system- Working all assigned tickets through to resolution, whilst providing timely escalation, communication and updates through the lifecycle of the incident ticket- Engagement and management of 3rd party organisations in support of any given service incident- Post incident impact analysis / support- Support of change management activities- Working closely with internal technical support groups in the effective management of ongoing service incidents

-Respond to alarms and alerts from network tools-Responds to incidents submitted by customers and internal staff via phone call / email / WhatsApp-Provide timely response to all incidents, outages and performance alerts-Perform basic systems testing and operational tasks - 1st & 1.5 level-Conducts specific procedures to proactively check the health and welfare of the applications / network equipment-Support technical teams in 24 x 7 environment operational environments with high uptime requirements

-To monitor and ensure accurate traceability record.-To monitor and ensure accurate update of SAP data for Compounding / Production / Packing department.-To involve in stock count activity during end month and ensure accurate update of SAP data.-To monitor daily transaction of SAP to ensure data accuracy.-To provide training to the workers and follow up implementation of new practices.

-Assist team lead to filter and selecting potential job applicants for the project.-Update or maintenance web applications followed by team lead objectives.-Troubleshoot issues or errors in web applications.

-Develop chat bot using Microsoft Power Virtual Agent-Develop claim management application using Microsoft Power Apps, Power Automate and MySQL

-Assist engineer to upgrade and configure end user workstation.-Assist engineer to configure and change end user active directory-Assist engineer to change end user email to new domain-Troubleshoot hardware and software issue